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Repair my Poynt Smart Terminal or Poynt Card Reader

Having a problem with your Poynt Smart Terminal or Poynt Card Reader? We can help! We’ve got troubleshooting to walk you through some common solutions and we can help set up an exchange if needed.

Step 1: Troubleshoot your device

If your Poynt Smart Terminal or Poynt Card Reader is having an issue, such as not turning on or not scanning cards, you may be able to troubleshoot and fix the issue on your own.

Here are some articles to resolve top troubleshooting issues.

Poynt Smart Terminal

Poynt Card Reader

Step 2: Contact Customer Support

If you’ve gone through troubleshooting and something still isn’t working, your device may need to be replaced. Contact us for assistance with this process. Our GoDaddy Guides are here to help.

Note: The docking station and the Poynt Smart Terminal are sold as a single unit. If your docking station stops working, both items will need to be replaced.

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