Workspace Email Help

Setting up Forwarding Accounts in the Workspace Control Center

You can set up email addresses solely for the purpose of forwarding messages to other mailboxes. No email gets stored at the forwarding address; it all gets immediately directed to the destination email address.

To Set up an Email Forwarding Address

  1. Log in to your Account Manager.
  2. Click Email.
  3. If you are using a free credit, next to FREE EMAIL FORWARDING, click Set Up. Complete the on-screen fields, and then click Set Up.
  4. Next to the account you want to use, click Manage.
  5. Click Create Forward.
  6. Complete the on-screen fields, and then click Create:
    FieldWhat to do...
    Forward this email address:Enter the email address you want to create.
    To these email addresses:Enter the email addresses you want to receive email sent to the email address you're creating.
    PlanSelect the forwarding plan you want to use.
    CatchallSelect this option if you want this address to receive email sent to addresses at your domain name that do not exist.
    Enable auto replySelect this option if you want to send an automatic reply to everyone who emails this address.

Once your forwarding address is set up you need to ensure the proper MX Records are associated to the domain name.

To Find Your MX Records

  1. Log in to your Account Manager.
  2. Click Email.
  3. Next to the account you want to use, click Manage.
  4. Go to the Domains tab, and then click Server Addresses.
  5. Make a note of the Correct Settings for your MX records.

If your domain name is registered elsewhere, provide these MX records to your hosting provider to use our email. Your domain can take up to 48 hours to reflect the change.

To Update Your MX Records

  1. Log in to your Account Manager.
  2. Next to Domains, click Manage.
  3. Click the domain name you want to update.
  4. Select the DNS Zone File tab.
  5. In the MX (Mail Exchanger) section, select the MX record you want to edit, and then click Edit Record.
  6. Edit any of the following fields:
    • Priority — Select the priority you want to assign to the mail server.
    • Host — Enter the domain name or subdomain for the MX record. For example, type @ to map the record directly to your domain name, or enter the subdomain of your host name, such as www or ftp.
    • Points to — Enter the mail server's address, such as smtp.secureserver.net.
    • TTL — Select how long the server should cache the information.
  7. Click Save, and then click Save Changes.

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