Statement of Support – SmartLine

Please review the full Statement of Support to learn more about available support for additional products and services.

Phone Number Routing / Call Forwarding
Supported:
- Ensure that system forwards phone when dialed
- Ensure Time/Day filter settings are functional
- Verify number routing and Auto-Attendant (when available) options
- Verify proper routing infrastructure
Not Supported:
- Ensure that forwarding target number is accurate and functional

Call Audio Quality
Not Supported:
- SmartLine uses customer’s mobile network, so call audio quality is not controlled by GoDaddy.

Setup for 3rd Party Phones
Supported:
- Setup of SmartLine on android and iOS (apple) smartphones

Telephone Number Porting
Supported:
- Work with 3rd party carriers to transition number to SmartLine system
- Configure number routing in SmartLine system and verify number works as stated on porting request
- Provide status updates during the porting process
- Abide by all LNP and toll-free porting rules and regulations
Not Supported:
- Verify number is eligible for porting
- Provide SmartLine with a complete, accurate, signed Letter of Authorization
- Inform SmartLine where number should route, and whether it replaces a number or is being added as an additional number
- If desired, cancel account with losing carrier after port completes
- When porting out, ensure account billing is in good standing and billing information is up to date
- When porting out, notify SmartLine if you intend to cancel service after number has ported

Message Notification Delivery (Voicemail)
Supported:
- Verify destination email address
- Confirm message delivery from SmartLine System
- Provide alternate access to messages via Web App
Not Supported:
- Confirm destination email address is valid
- Allowlist messages@SmartLine.com
- Ensure that message filters, anti-virus, or other receiving policy is not preventing receipt
- Contact email provider for assistance

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