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Upload files to your website (FTP)

To make your website visible on the Internet, you need to upload your website's files to your hosting account. There are a number of tools you can use to do this, all of which accomplish the same thing (getting files from your local computer to your hosting account with us).

ToolWhere to find more info
FileZilla (Recommended)Connecting to Your Hosting Account with FileZilla (FTP)
Built-in File ManagerWeb & Classic / cPanel / Plesk
Other Third-Party AppsThis article

Third-Party Apps (FTP Clients & Site Building Programs)

There are two types of applications that let you move your website's files from your computer to your hosting account with us:

  • File Transfer Protocol (FTP) clients that do nothing but transfer files between your computer and a remote server (hence the name File Transfer Protocol). Examples include FileZilla, Fetch (Mac), and gFTP (Linux).
  • Site Building Programs that help you build sites often including a publishing feature to move the site from within the application to your hosting account. Examples of these include Adobe Dreamweaver® and Microsoft Expression Web®.

Typical Settings

Though each of these clients works a little differently, they'll ask for similar settings.

FieldWhat to enter...
Host NameYour primary hosted domain name, or your hosting account IP address (Web & Classic / cPanel / Plesk)
FTP User NameYour hosting account's username (Web & Classic / cPanel / Plesk)
FTP PasswordYour hosting account's password (Web & Classic / cPanel / Plesk)
Website URLYour site's URL (e.g.
FTP Site URLYour FTP server's URL (e.g. or your hosting account's IP address (Web & Classic / cPanel / Plesk) — if neither of these work, see the FTP Site URL Variations section below
PortType 21 (FTP) or 22 (sFTP)
PassiveIf available, select the option to use passive FTP
Start DirectoryYour website's root directory (Web & Classic / cPanel / Plesk)

Because all of these programs are different, there are a number of different permutations of the FTP Site URL that might or might not work.

FTP Site URL Variations

  • ftp://your domain name
  • ftp://your IP address
  • ftp://ftp.your domain name/
  • ftp://ftp.your IP address/
  • ftp.your domain name
  • ftp.your IP address

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