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Poynt Card Reader Help

What do the Poynt Card Reader lights and sounds mean?

The Poynt Card Reader uses sounds and a series of LED and NFC indicator lights to alert you to different statuses. These lights and beeps tell you what state the Poynt Card Reader is in and indicates when a transaction is happening, complete, or when there is a problem.


Card reader indicators

LED indicator light

  • None: The Poynt Card Reader is off.
  • Green: The Poynt Card Reader is fully charged.
  • Steady blue: The Poynt Card Reader is connected to a mobile device using Bluetooth.
  • Flashing blue every 2 seconds: Bluetooth is ready to pair or is attempting to pair.
  • Flashing blue every 5 seconds: The Poynt Card Reader is in standby mode.
  • Steady red: The Poynt Card Reader is charging.
  • Flashing red: The battery is low.
  • Alternating red and magenta: The Poynt Card Reader is attempting to pair to Bluetooth while charging.

NFC indicator lights

  • First LED is flashing: Poynt Card Reader is paired and in standby mode.
  • First LED is steady: Poynt Card Reader is ready to process a charge.
  • LEDs flashing in a consecutive order: Poynt Card Reader is reading credit card info.
  • All four LEDs are on and the Poynt Card Reader beeps once: The Poynt Card Reader has finished reading the card.

Beeps

  • One beep: The transaction is complete.
  • Two beeps: There was an error with the transaction. Please try again.

More information