Cannot make a call using the app

[mauimark]

When I try to make an outgoing call, I get this message:

"Please enter a valid 10 digit US/CAN number to make a call."

Also won't let me send texts sometimes. Anyone know what's up?

[AlohaHelen · Accepted solution]

@mauimark

Thanks for reaching out to us!

You're getting this error if you're trying to dial a number that is not based in the United States, this includes US territories like Puerto Rico.  We don't support international calling or texting yet.

If the number you're trying to reach is indeed a US number, please send me a private message with the number you're trying to contact and we can look into your issue further.

Thanks,

Helen

[AlohaHelen · Accepted solution]

@mauimark

Thanks for reaching out to us!

You're getting this error if you're trying to dial a number that is not based in the United States, this includes US territories like Puerto Rico.  We don't support international calling or texting yet.

If the number you're trying to reach is indeed a US number, please send me a private message with the number you're trying to contact and we can look into your issue further.

Thanks,

Helen

[Hokumana]

Is there plans to allow me to call international numbers outside of the US?

[AlohaHelen · Accepted solution]

Hello @Hokumana

Thanks for reaching out to us!

We currently don't offer international calling yet but we plan to offer it in the future.  Unfortunately we don't have a shareable timeframe yet.

Thanks,

Helen

[ufukcali]

hey,
i couldn’t make any successful call so far Can you please help me out?

[AlohaHelen]

Hello @ufukcali 

Thanks for reaching out.

Please send me a private message with your SmartLine # and the number you're trying to call.

-Helen

[Hokumana]

Thanks for the reply. I am sorry to hear this. I need a service that allows me to make international calls. Please make this an option soon or this service will be obsolete for me.