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Website Security and Backups Help

Provide login credentials securely

If you need to add login credentials to provide to the support team, please use the secure credentials form within the ticketing system.

  1. Go to your GoDaddy product page.
  2. Under Website Security and Backups, select Manage next to the account you want to use.
  3. Under Monitoring, select Details.
  4. At the top of the page, next to your username, select Help.
  5. Select Malware Removal Requests or Product Support, and then select the ticket you want to review.
  6. Scroll to the bottom of the ticket thread and select the box next to I need to provide new connection details.
  7. Select the connection type from the dropdown menu.
  8. Fill out the credentials, and write a comment in the text box.
  9. Select Post Comment.

Once your comment is posted, the credentials will be available for the support team to view securely, but won't be posted in plain text within the ticket.