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Update my Microsoft 365 account to Exchange in Outlook (Mac)

If you're currently using Microsoft 365 as POP or IMAP, switch it to an Exchange account. Using an Exchange account ensures your data (including mail, contacts and calendars) stays connected with your email and is recoverable from the server.

Step 1: Export your data

Follow the instructions for Outlook on Mac to export the data from your POP or IMAP account. You'll download a backup of your mail, contacts and calendar. If anything's missing after creating your new Exchange account, we'll import the backup.

Step 2: Add your account as Exchange

Create a new account with Exchange settings.

  1. Open Outlook.
  2. From the menu bar, select Outlook > Preferences.
    select outlook and then select preferences
  3. Select Accounts.
    select accounts
  4. Select + (plus) > New account.
    select + and then select new account
  5. Enter your email address, and then select Continue (You might need to choose your account type as Work or school, not Personal, to continue).
  6. Enter your email Password, and then select Sign In.
  7. If your admin enabled multi-factor authentication (MFA), verify your account or set up the Authenticator app.
  8. Select Done. Your Exchange account is now added.
    enter your password and then select sign in

Step 3: Import your data

Required: Before you continue, compare your POP or IMAP account with your new Exchange account to see if any of your emails, folders, calendars, contacts and other data are missing. If you don’t have data missing, then skip to step 4.

If any of your data's missing in your new Exchange account, follow the instructions for Outlook on Mac to import the data from your POP or IMAP account.

Step 4: Delete your POP or IMAP account

After your account is added as Exchange and no data's missing, delete your POP or IMAP account.

Warning: Please make sure you have all your data in your new Exchange account before deleting your POP or IMAP account. After you delete your account, your data isn't recoverable.
  1. From the menu bar, select Outlook > Preferences.
    select outlook and then select preferences
  2. Select Accounts.
    select accounts
  3. Select your POP or IMAP account, and then select (minus).
    select minus sign
  4. Select Sign Out. When you close the account window, you'll only see your Exchange account listed in Outlook.

Congrats! Your account's updated to use Exchange settings in Outlook.

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