Reset my multi-factor authentication method
If an admin or user loses access to their multi-factor authentication (MFA) method, like if they’ve lost their phone or uninstalled their authenticator app, an admin can reset their MFA and clear their methods.
Select the Email & Office tab, and follow the steps there first. If you have any issues, you can try the steps in the Entra admin center tab instead.
- Masuk ke Email & Dasbor Office (gunakan nama pengguna dan kata sandi GoDaddy Anda).
- Di samping pengguna, pilih Kelola .
- Under Manage, select Reset MFA.
- Before you can reset MFA, you'll see a prompt asking to verify your identity. Confirm that it's you using a one-time code sent via text message, an authenticator app or your password.
- After verifying your identity, when asked to confirm that you want to reset the user’s MFA, select Reset. You’ll see a success message confirming that MFA was reset.
MFA will be reset for the user, and all their methods will be cleared. The next time they sign in, they’ll need to add a new method. If you get an error, follow the steps in the Entra admin center tab instead.
- Masuk ke pusat admin Microsoft Entra . Gunakan alamat email dan kata sandi Microsoft 365 (nama pengguna dan kata sandi GoDaddy Anda tidak dapat digunakan di sini).
- Under Identity, select Users, and then All users.
- Pilih nama Tampilan pengguna.
- Di bawah Kelola , pilih Metode otentikasi .
- Select Revoke multifactor authentication sessions (you might have to select
More first).
- Pilih Minta pendaftaran ulang otentikasi multifaktor .
- Untuk mengkonfirmasi, pilih OK .
Pengguna akan diminta untuk menyiapkan MFA baru mereka saat masuk berikutnya. Pengguna yang metode masuknya telah direset harus menghapus metode yang tidak dapat mereka akses lagi.
If you tried the steps in both tabs and are having issues resetting MFA, please contact a GoDaddy Guide for help.