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    Premium Support

    I signed up for 10 credit this morning for Premium support.  I asked if they worked on Sunday because I really need to get back up and running,  It has now been seven hours and I have seen no comments under premium support and I have received no emails, Is this normal?

    2 REPLIES 2
    Super User IV


    I have not specifically used the Premier Support - I assume you followed the instructions here

    This link talks about seeing the status -


    What is your URL and what specifically are you needing help with?


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    Thank you for replying.  The tickets were setup with general support this morning over the phone,  I have been checking all day at My Products under Premium support tickets and also check if I received an email.  I especially ask the support tech if they work Sundays and hen said 24/7.  I just thought I ask on this forum to see if anyone else experience the same.  Again thank you.