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    WordPress Update 4.7.1 Failed to Update on Managed WP Sites

    Just got notifications for each of our Managed WordPress sites (4 of them) that the latest WordPress update to 4.7.1 failed to complete. 

     

    One of our sites on the CPanel hosting that is checked to automatically update, was updated successfully. So is this a Managed WordPress issue? In the WordPress Dashboard of each MWP site I refresh for it to check for the latest update and it just refreshes the time it was checked but gives no option to update to 4.7.1. 

     

    Please fix! 

    27 REPLIES 27

    Re: WordPress Update 4.7.1 Failed to Update on Managed WP Sites

    I got the same error and I noticed that all the Chat agents for support are offline, so my guess is that they already know that the update failed, so there is not point to provide support to customers with the same issue and for which they probably are working already.

     

    I hope this get fixed soon

    Re: WordPress Update 4.7.1 Failed to Update on Managed WP Sites

    This was initially posted on another thread:

    https://www.godaddy.com/community/Managing-WordPress/WordPress-4-7-1-is-available-but-have-to-do-it-...

     

    Basically and by design, the managed WP product does not "immediately" make core updates since the GD team needs to test and validate before rolling out to the customer sites. However, they did not properly suppress these messages, so now site admins and in some cases our clients are getting messages making them wonder just what kind of site maintenance they are paying for. Hoping for these types of oversight to get resolved by @Gabe 

    New

    ame Re: WordPress Update 4.7.1 Failed to Update on Managed WP Sites

    I have the same problem.  Could someone at GoDaddy please reassure us that they are aware of this issue and that they are trying to resolve it as a Level 1 issue?

     

    I get this message at the top of all Wordpress screens:

    "An automated WordPress update has failed to complete! Please notify the site administrator."

     

    My users are screaming that they can't save Drafts (they can, I tried) but it seems that Wordpress disconnects from its users every 20 seconds or so.  If you wait it reconnects but users might by then have changed to another browser window and lost their work.  

     

    For now, I think this advice works as a workaround:

    The suggested procedure:

    • Place your text as usual in your Post, then Click "Save Draft" immediately. 
    • If you lose the connection to the Wordpress site, wait.  Do not close the window you were editing in.
    • When Wordpress reconnects to you, Save your draft again if the text is still visible to you in the Wordpress window in your Browser.  I think that will, rather limpingly, get you going.  
    • (Hopefully GoDaddy will work out what has been messed up and fix it soon.etc.)

    Re: ame Re: WordPress Update 4.7.1 Failed to Update on Managed WP Sites

    @NeilD the disconnect/logout issue may be related to the caching issue, see thread below and try clearing GD cache on dashboard and disabling the noted file in wp-content folder.

    https://www.godaddy.com/community/Managing-WordPress/Session-has-expired-after-login-to-WordPress-fe...

     

    New

    Re: ame Re: WordPress Update 4.7.1 Failed to Update on Managed WP Sites

    HI, Thanks for your info, however I have cleared cache but the site will not stay open long enough (before I need to log in again - now every 30 seconds) to get to the wp-content folder. Is it best just to play the waiting game with godaddy - I have spent hours & hours waiting on the phone for them this week. or should i revert to backup kept before the update?

    Re: ame Re: WordPress Update 4.7.1 Failed to Update on Managed WP Sites

    @RTB to access the wp-content folder you should go through SFTP and you will not be affected by the logout.

     

    Also, FWIW, the 4.7.1 update has been rolling out on some of my GD managed WP sites today, so far I think about 5 have been updated, so it may be that you will have the 4.7.1 update done in the next 12-24 hours.

    Re: ame Re: WordPress Update 4.7.1 Failed to Update on Managed WP Sites

    "That alert happened due to either automatic upgrades being enabled or if manual upgrade was attempted. Since it's managed, we are doing the update. It will start rolling out to our Managed WordPress customers tomorrow, 1/12/2017."

     

    Got this from Facebook Messenger response. 

    Re: ame Re: WordPress Update 4.7.1 Failed to Update on Managed WP Sites

    This was posted in a community post to temporary fix the login issue.

     

    https://www.godaddy.com/community/Managing-WordPress/Session-has-expired-after-login-to-WordPress-fe...

     

    Re: Wordpress Keeps Logging Me Out [ Edited ]
    I managed to get on with chat and here is there solution they gave me.


    login to your SFTP.
    Go to the "wp-content" folder.
    change the name of the "object-cache.php" file to "object-cache.php.bak" (so add the .bak onto the end of it)

    G-daddy says, "that workaround is given by our admins and should work while we're working on a permanent fix."

    NOTE: this is after checking for broken plugins, flushing the cache, etc. It seems to be working for me. Hope it helps everyone else who is in the chat que.

    Product Team
    Product Team

    Re: WordPress Update 4.7.1 Failed to Update on Managed WP Sites

    Hey folks.  It's a managed platform, so we handle the core updates rather than WordPress core.  WordPress 4.7 changed the way it handles the notifications, which is why customers received the notification--typically that happens silently.  So, the only think different than normal is the the notification was sent out.  Sorry if it caused any concern, we're handling updates with 4.7.1 as we typically do.

     

    Thanks,

    Gabe

     

    Gabriel A. Mays
    Head of WordPress, GoDaddy

    Re: WordPress Update 4.7.1 Failed to Update on Managed WP Sites

     

    Re: WordPress Update 4.7.1 Failed to Update on Managed WP Sites

    I got this error.  

     

    An automated WordPress update has failed to complete! Please notify the site administrator.

     

    Thanks for getting this addressed.  Lauramillerartist.com

    Re: WordPress Update 4.7.1 Failed to Update on Managed WP Sites

    Any idea when we'll be able to stay logged in long enough to make changes?

    Re: WordPress Update 4.7.1 Failed to Update on Managed WP Sites

    Here is what scares me, as I have 20 clients on managed Wordpress and one on Bluehost (which updated perfectly to 4.7.1. but clients on Managed Wordpress with GoDaddy (the whole point for us was to stay up to date) I got failure messages for all and here is why this update is so important:

     

    WordPress 4.7 has been downloaded over 10 million times since its release on December 6, 2016 and we are pleased to announce the immediate availability of WordPress 4.7.1. This is a security release for all previous versions and we strongly encourage you to update your sites immediately.

    WordPress versions 4.7 and earlier are affected by eight security issues:

    • Remote code execution (RCE) in PHPMailer – No specific issue appears to affect WordPress or any of the major plugins we investigated but, out of an abundance of caution, we updated PHPMailer in this release. This issue was reported to PHPMailer by Dawid Golunski and Paul Buonopane.
    • The REST API exposed user data for all users who had authored a post of a public post type. WordPress 4.7.1 limits this to only post types which have specified that they should be shown within the REST API. Reported by Krogsgard and Chris Jean.
    • Cross-site scripting (XSS) via the plugin name or version header on update-core.php. Reported by Dominik Schillingof the WordPress Security Team.
    • Cross-site request forgery (CSRF) bypass via uploading a Flash file. Reported by Abdullah Hussam.
    • Cross-site scripting (XSS) via theme name fallback. Reported by Mehmet Ince.
    • Post via email checks example.comif default settings aren’t changed. Reported by John Blackbourn of the WordPress Security Team.
    • A cross-site request forgery (CSRF) was discovered in the accessibility mode of widget editing. Reported by Ronnie Skansing.
    • Weak cryptographic security for multisite activation key. Reported by Jack.

     

    Re: ame Re: WordPress Update 4.7.1 Failed to Update on Managed WP Sites

    Regarding the login session expiring issue, I had that last week, before any of this WordPress update stuff started happening. I ended up determining that it was a plugin in my site. Once I got rid of that, it stopped happening. I believe it was a 'File Manager' plug-in that had just come out with an update. As soon as I updated it, it started giving me login session expired issues. 

     

    Aside from that, not sure if this is your exact same issues (I can still save drafts), but in case it helps, that's the experience I had recently. 

    Re: WordPress Update 4.7.1 Failed to Update on Managed WP Sites

    Gabe, thank you for responding to our queries. 

    I'll be relieved once I see this actually take place. In the meantime, I'm really concerned, especially since this latest WP update was a security update. I've been having strange issues with my sites over the last week, from login sessions expiring every 30 seconds or less, to now this update issue. 

    We've seen that 1 of our 4 sites has now been successfully updated today to the latest wp version, but the others are not there yet. 

     

    Thank you.

    Re: WordPress Update 4.7.1 Failed to Update on Managed WP Sites

    same problem here, all my clients in godaddy have logout and update problem, I don't know why they are not fixing this, I'm using same theme and same plugins in other provider and we didn't face any problem regarding new update. 

    Re: WordPress Update 4.7.1 Failed to Update on Managed WP Sites

    This is getting ridiculous. This is a security update and 24 hours after it was released, my site still isn't updated. This means, among other things, that WordPress announced there are eight (8) security flaws in version 4.7 and strongly encourages me to update my site immediately. I can't do that because my site is hosted on a GoDaddy managed WordPress hosting account. 

     

    Because these security flaws have been made public, my site is more vulnerable than it was on January 10. Now everyone knows about these security flaws in core. Every second that goes by, fewer websites are running 4.7 while my site just sits there exposed.

    Re: WordPress Update 4.7.1 Failed to Update on Managed WP Sites

    After the "update" I got this message: "An automated WordPress update has failed to complete! Please notify the site administrator." and my website it's not working!!!

    Re: WordPress Update 4.7.1 Failed to Update on Managed WP Sites

    According to the support tech I contacted through chat, you cannot do any security updates to WordPress until you update PHP to version 5.6. How is this even possible? If I had a regular cPanel account, I could just do the security update myself.

     

    I asked about switching from managed WordPress hosting to cPanel hosting. The support tech told me I would need to purchase a new hosting account. If you're not going to actually manage our WordPress sites, you should at least allow us to do it without requiring us to purchase a new hosting account.

     

    Not immediately updating WordPress with a security update is awful service. 

    Re: WordPress Update 4.7.1 Failed to Update on Managed WP Sites

    So does this mean my site is updated or not? I have more than one managed WP site and one is updated and the other is not. When I went to update my theme it basically killed the site. I had to roll back and their tech support says I have to update WP first. But I can't. Is there a work around??? There are security issues with this update so it needs to get done.

    Re: WordPress Update 4.7.1 Failed to Update on Managed WP Sites

    When is GoDaddy going to complete updating our sites to WP 4.7.1? It's end of the week now and still 3 out of 4 of my sites on Managed WordPress are not updated leaving them vulnerable to security issues and attacks. 

     

    It would be nice to hear from you GoDaddy and get some explanation and expected deadlines. 

    Re: WordPress Update 4.7.1 Failed to Update on Managed WP Sites

    I too have this issue... one site updated finally but the other one is still showing failed along with my temporary site I am working on.

    I have called two times and was told that they should be done in a couple of days. 

    I don't understand why this happened ... it certainly must be a glitch. I have been with godaddy for 6+ years and this never happened before.

    GO DADDY  YOU NEED TO FIX THIS!!

     

    This update fixes security issues and while we wait for you to update our sites I would guess we are vulnerable to these issues!

    Re: WordPress Update 4.7.1 Failed to Update on Managed WP Sites

    Maybe they should give us a credit on our account! Lord knows we pay enough for their services and when things don't go right we cant get a hold of anyone with an answer!  Support Chat is off line, call wait times is 40+ minutes and no one knows how to fix? The only answer I get is a few days it should be fixed... that's not good enough!

    Re: WordPress Update 4.7.1 Failed to Update on Managed WP Sites

    Just got off the phone with CS... said it won't be until the 16th for them to roll the update out?!

     

     

    Re: WordPress Update 4.7.1 Failed to Update on Managed WP Sites

    From what they told me yesterday  it won't be until the 16th when they "roll out" the update!!

    Helper II
    Helper II

    Re: WordPress Update 4.7.1 Failed to Update on Managed WP Sites

    Gabe,

     

    Thanks for the update. I am appalled by GoDaddy's handling of this issue. Customers are paying a lot of money to receive not only a product but also exceptional, if not proactive, customer service. 

     

    When we signed up for WP managed service, we provided GoDaddy with our email address, etc. So, why hasn't Go Daddy issued (emailed) a service bulletin or notice to its customers notifying them of this issue and action plan? Fishing for answers on this blog or community is not the way to go.

     

    Given the above, when will the notice be issued? What is GoDaddy going to do to prevent this from happening again?

     

    GoDaddy's continued failure to deliver best-in-class CX is going to drive a quick customer exodus. We are already considering another competitor to support our website.

     

    It would be most appreciative if you can share this message with GoDaddy's leadership for action.

    Re: WordPress Update 4.7.1 Failed to Update on Managed WP Sites

    Ever since this update has failed, everything has gone wrong.  Log offs every 20 seconds, my site did get hacked and now had to revert. This is completely unacceptable, I could have done all this for free, but I and many other don't. 

     

    Please fix this issue