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Domain Auto-renewal by mistake!

My hosting fess was three times this month it should be deducted only one.

 

First time on 6/11/2018  the correct one.

Second time today 11/11/2018 at 2:00 am Egypt time zone.

Third time today 11/11/2018 at 8:00 am Egypt time zone.

Add to that I was charged for extra services I don't need 

1-  .COM Domain Renewal   (was already renewed last July 2018)

2- Website Security Basic - Renewal - 1 Year    

3- Website Security Basic - Renewal - 5 Years 

I got an email today saying my account was deducted by £ 2,565.97 + $ 20

 

I need my money back as I didn't ask for any renewals  or updates 

 

Here you are the order no 

Order Number: 1396015352

 

 

The $ 20 order no is 

Order Number: 1395986930

 

Please check and feed me back this is to be considered as a top urgent matter

1 REPLY 1
Moderator
Moderator

Re: Domain Auto-renewal by mistake!

Gretings @Gvs2011_2018 ,

 

It sounds like you have some concerns here, but they should be directed at 24/7 Support or Billing.

 

May I suggest you address these questions directly to those that can help? We cannot and do not address account-specific concerns here. Mainly because we can't see your account, only know what you are stating, and can't compare it to any other data.

 

Translation: We can't help with billing issues in this forum.

 

I urge you to remove account specific information and contact support directly via the link below.

 

I know they will help,

 

Thomas D. - GoDaddy | Community Moderator
24/7 support available at x.co/247support