Contact form not sending email

[stupid_coder]

Hi,
i have some problem with my wordpress site contact form. I used contact-form-7.
when i use gmail or any other mail its work fine. But when i use my domain mail support@example.com i have some issue. Form notify me email send successfully but i don't found any email  in any folder. what can i do now? please help me.

I find something in this link and follow this. now it is more than 48hour but problem not solved yet.  https://in.godaddy.com/help/cpanel-configure-your-servers-dns-for-workspace-email-7499

after i try this i got new issue. when i send an email from gmail account to support@example.com sometimes its says "Server not found " 😞

I am sorry for my poor English.

[jpablo]

@stupid_coder can you post your MX config?

[stupid_coder]

its take too long to upload photo here.. please visit this link for MX config.
http://prntscr.com/fxtzpp
thanks in advance for trying to help 🙂

[jpablo]

@stupid_coder That seems ok.

Just to be clear, are you using cPanel's email accounts or these?

[stupid_coder]

I am using office 365 email. the link you entered your previous coumment.

[jpablo]

@stupid_coder and from what URL are you trying to check the emails? 

[stupid_coder]

@jpablo  go-daddy send me a mail with login url. I use that url for login. i also check it from mack mail app.

[jpablo]

@stupid_coder have you tried with email.yourdomain.com ?

[stupid_coder]

yes.

[jpablo]

@stupid_coder can you please post your entire DNS records?

If you send an email to youraccount@example.com from your gmail address, do you get an error?

[stupid_coder]

no error while i send email from support@mydomain.com to my gmail account.

DNS record is a big list of 2 page. how can i post it?? is screen shot ok??

[jpablo]

@stupid_coder and what about when you send from your gmail to support@yourdomain.com? Do you get an error there?

Yes, screenshot will be fine. Or, you could also copy & paste the contents

[stupid_coder]

when i send email from my gmail to  support@yourdomain.com sometimes it show an error but not all the time.And this error show up from when i change mx record. the error message is "Address not found, Your message wasn't delivered to support@yourdomain.com because the address couldn't be found".

Screenshot one.

Screenshot two

Screenshot 3

Screenshot four

[jpablo]

@stupid_coder please try this for me, would you delete this record from your dns?

TXT            admin     v=spf1 a mx ptr include:secureserver.net -all

[stupid_coder]

done. i deleted it.

[jpablo]

@stupid_coder well, now wait some minutes, and try to send an email to support@yourdomain.com to check if it works.

I also noticed that one your A records (properly meao) points to a different IP. Is that on purpose? or a misconfiguration?

[stupid_coder]

OK.. I'll try after 10 min. and i have no idea with this IP address. i didn't change it and don't know why it is different.

[stupid_coder]

same problem form not working yet .

[jpablo]

@stupid_coder now try deleting:

MX @  mailstore1.secureserver.net (Priority: 10)

And check again in a few minutes, please

[stupid_coder · Accepted solution]

hey.. Something is happening. For the first time i get an email using my contact form just 2 minute ago. But i think its not working properly yet. Because  when i get first mail after that i send 5 mail using my contact form. but get one. other four mail don't show in any folder. Now what is your suggestion?

Am i delete : MX @  mailstore1.secureserver.net (Priority: 10) ? if yes, is it that one i set on max entry or its in DNS record?

[jpablo · Accepted solution]

@stupid_coder nice to hear that! 🙂

Now, yes, delete that MX record from your dns records and see if that works in a few minutes

[stupid_coder]

Done. I'll let you know after 10-20 minute.

[jpablo]

@stupid_coder Ok, let me know

[stupid_coder]

same as before.. not showing properly. average if i send  15-20 mail i get just 1-3 mail.

[jpablo]

@stupid_coder can you give me the url to your contact form, or can you try to send you emails numbered? I mean, fill the contact form and in the message field put something like this: "This is message number 1.", then again, but "message number 2", and so on. This way we can see if some messages are not arriving or if they arrive late

[stupid_coder]

here is my contact form link

and i'll try with number now.

[stupid_coder]

Send 10 mails . i found number 9 mail in my mailbox.  from 1-8 and number 10 email are not found anywhere.

[jpablo]

@stupid_coder I sent you some messages from your contact form.

Let me know if you received them.

[stupid_coder]

I received message#1, 3, 4.

[stupid_coder]

2 hour ago i send 10 mail and i got 6. after that  1 hour ago i send 10 mail again and i got 1 😞

i think its not gonna work for me . i don't know what to do. except using gmail .

[GaryA]

Hi @stupid_coder.

Is the email address entered on the form used as the "From" email address? If so, that can cause issues with the form.

The "From" email address should always be an email address associated with the website.

^Gary

[stupid_coder]

Problem solved. And sorry for late replay. I was too sick 😞

[BillyWilliams]

Has anyone found the solution in how to update the MX records so that a website form like Contact Form 7 would work? I haven't been able to find any solutions!

[virtualb2]

I paid for a one month domain and I do not have access to it anymore. I want the domain.

I want to chat with someone, but the chat is Offline

What can I do?