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SLOW C-Panel Email

I have the unlimited C-Panel plan. It comes with unlimited storage, unlimited sites, and unlimited Emails. I have about 25 set up. All are under the same domain. 

 

The issue is that it takes about 20 minutes to send or receive an email. It has even took over an hour before! This makes our customer service team look very slow.

 

I'm not sure what the issue is. Any ideas?

 

Thanks so much!