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Wordpress contact form - email not received

Hi,

Messages from my wordpress contact form should be reaching my godaddy email but I'm receiving nothing, though otherwise this email account works fine. Can you please help?

my domain is kitchenhood.ch.

Thanks!Smiley Happy

10 REPLIES 10
Helper VI
Helper VI

Re: Wordpress contact form - email not received

Hi @botnino,

From your DNS records, I can see that your MX are:

kitchenhood.chMX5990kitchenhood-ch.mail.protection.outlook.com

 

Should that be ok?

 

What hosting plan are you using?

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And if I solved your issue, mark it as solution Smiley Very Happy

Re: Wordpress contact form - email not received

Hi - thanks!

I know nothing about MX Smiley Embarassed but my hosting plan is "Economy Linux Hosting with cPanel".

Thanks!!

Helper VI
Helper VI

Re: Wordpress contact form - email not received

Hi @botnino, that's okay.

Here's a guide that shows you what your MX records should be.

 

Also, do you use office 365 or workspace for email for your domain?

 

Hope it helps!

If you find my replies helpful, give me a like or kudo Smiley Happy
And if I solved your issue, mark it as solution Smiley Very Happy

Re: Wordpress contact form - email not received

Thanks for that!

Then it seems my MX isn't correct as per the guidance. Someone else set it up for me so I don't know if there's a reason for that. Should I change it? (of course I have no idea how!Robot Frustrated)

I use office 365.

Helper VI
Helper VI

Re: Wordpress contact form - email not received

@botnino Oh, I see... can you check something for me?

I need you to go to your domains panel, click at the [...] icon at the right of your domain and select Manage DNS. Then take a screenshot, or copy and paste the DNS records, and post them here?

If you take a screenshot, use a service like https://imgbb.com/ to post it, since the images have to be approved by a mod before being shown to other users.

I guess the server tries to send the email, but it's getting rejected by office365.

 

If you find my replies helpful, give me a like or kudo Smiley Happy
And if I solved your issue, mark it as solution Smiley Very Happy

Re: Wordpress contact form - email not received

Thanks again! Pasted below are my DNS records, or if you can't see them I also put them up here:

https://docs.google.com/document/d/11KaFVWCAs-Jq8hEToLqRLRMXNWYn_xgfTL3FufUZowg/edit?usp=sharing

 

 

Records

Last updated 7/15/2017 1:27 AM
TypeNameValueTTLActions
A@160.153.16.66600 secondsEdit
Aadmin160.153.16.66600 secondsEdit
Amail160.153.16.66600 secondsEdit
CNAMEautodiscoverautodiscover.outlook.com600 secondsEdit
CNAMEcpanel@1 HourEdit
CNAMEemailemail.secureserver.net600 secondsEdit
CNAMEftp@1 HourEdit
CNAMElyncdiscoverwebdir.online.lync.com600 secondsEdit
CNAMEmsoidclientconfig.microsoftonline-p.net600 secondsEdit
CNAMEsipsipdir.online.lync.com600 secondsEdit
CNAMEwebdisk@1 HourEdit
CNAMEwebdisk.admin@1 HourEdit
CNAMEwhm@1 HourEdit
CNAMEwww@1 HourEdit
CNAMEwww.admin@1 HourEdit
CNAME_domainconnect_domainconnect.gd.domaincontrol.com1 HourEdit
MX@kitchenhood-ch.mail.protection.outlook.com (Priority: 0)600 secondsEdit
TXT@NETORGFT3205563.onmicrosoft.com600 secondsEdit
TXT@v=spf1 include:spf.protection.outlook.com -all600 secondsEdit
SRV_sip._tls.@100 1 443 sipdir.online.lync.com

1/2 Hour

 

SRV_sipfederationtls._tcp.@100 1 5061 sipfed.online.lync.com1/2 HourEdit
NS@ns73.domaincontrol.com1 Hour 
NS@ns74.domaincontrol.com1 Hour
Helper VI
Helper VI

Re: Wordpress contact form - email not received

Hi @botnino, thanks for the info.

Let's try with this. Add to your DNS records, these entries:

TXT@v=spf1 a mx ptr include:secureserver.net -all
TXTadminv=spf1 a mx ptr include:secureserver.net -all

 

And check if that works.

If after a few hours it doesn't work, you can delete those records, so it gets back as it was before.

 

Let me know if that solves it!

If you find my replies helpful, give me a like or kudo Smiley Happy
And if I solved your issue, mark it as solution Smiley Very Happy

Re: Wordpress contact form - email not received

Hi again,

I added the two DNS lines last night but this morning the form still doesn't work..

Any other ideas?

Thanks!

Solution

Re: Wordpress contact form - email not received

Hi again,

As mentioned the change in DNS records didn't help, but I found this video online and that fixed the problem! Perhaps this would also help others.

https://www.youtube.com/watch?v=ZkAqR3Vu2XI

Thanks again for your help,

Liat

Re: Wordpress contact form - email not received

Oh no! 

That solution worked for a few minutes but again no messages are coming through... Smiley Sad