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    root locked? where is help?

    Had to move some old domains from a server that is being retired to a new hosting account. I was able to log in with the server account but was not able to switch to root privileges. Now I am unable to connect at all. 


    Where is the ticket/help section where I can get actual help? Not interested in calling.



    1 REPLY 1
    Super User III

    You can email support@godaddy.com


    Make sure to include your customer ID and call-in PIN along with the issue you are having.