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malikhunzala13
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Can't connect to ssh

Hi , i enabled SSH access but still getting this error

malikhunzala13_0-1587410825204.png

 

1 ACCEPTED SOLUTION

@malikhunzala13 

 

And when you click manage on SSH does it just give an on/off option or does it show you user information - if it shows user information and it still isn't working, you will need to call / chat with GoDaddy support

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View solution in original post

11 REPLIES 11
PL281
Super User IV

@malikhunzala13 

 

Is this a VPS or a cPanel server or another hosting account?

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It is Ultimate Web hosting plan , I just purchased it yesterday

@malikhunzala13 

That should be good - how long after enabling the SSH access did you try to login?

I am a GoDaddy End User - Just Like You
Check out my site! | I currently manage over 300 WordPress Websites
* Please note that I offer free advice on this forum. Thank You Info If you would like personalized help, please contact me. Otherwise, please ask your question in the proper forum so the answer can assist EVERYONE in the community and not just you. Thanks! *

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Hi  ! 
Just tried after 3 days . Still not connecting

@malikhunzala13 

 

Can you post a screen shot of the GoDaddy dashboard where it shows the SSH information - sometimes I know the users are slightly different

I am a GoDaddy End User - Just Like You
Check out my site! | I currently manage over 300 WordPress Websites
* Please note that I offer free advice on this forum. Thank You Info If you would like personalized help, please contact me. Otherwise, please ask your question in the proper forum so the answer can assist EVERYONE in the community and not just you. Thanks! *

Once your issue is resolved,
please be sure to come back and click accept for the solution

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malikhunzala13_0-1587726011577.png

 

@malikhunzala13 

 

And when you click manage on SSH does it just give an on/off option or does it show you user information - if it shows user information and it still isn't working, you will need to call / chat with GoDaddy support

I am a GoDaddy End User - Just Like You
Check out my site! | I currently manage over 300 WordPress Websites
* Please note that I offer free advice on this forum. Thank You Info If you would like personalized help, please contact me. Otherwise, please ask your question in the proper forum so the answer can assist EVERYONE in the community and not just you. Thanks! *

Once your issue is resolved,
please be sure to come back and click accept for the solution

Get Better Support on the Community Boards!
Etiquette When Asking for Help from the Community

View solution in original post

Yes it shows my info related to cpanel and ssh.

Can you please provide link to live chat ?

@malikhunzala13 

 

https://www.godaddy.com/help/contact-us

I am a GoDaddy End User - Just Like You
Check out my site! | I currently manage over 300 WordPress Websites
* Please note that I offer free advice on this forum. Thank You Info If you would like personalized help, please contact me. Otherwise, please ask your question in the proper forum so the answer can assist EVERYONE in the community and not just you. Thanks! *

Once your issue is resolved,
please be sure to come back and click accept for the solution

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Hi,

I couldn't find live chat support may be because it is only available in some reason and plus i cannot call internationally. Can you provide any email address for support contact ?

@malikhunzala13 

 

There is no support email - I know some international folks have issue with the chat for some reason - I recommend using a free VPN to a US ip address and it should solve the issue

I am a GoDaddy End User - Just Like You
Check out my site! | I currently manage over 300 WordPress Websites
* Please note that I offer free advice on this forum. Thank You Info If you would like personalized help, please contact me. Otherwise, please ask your question in the proper forum so the answer can assist EVERYONE in the community and not just you. Thanks! *

Once your issue is resolved,
please be sure to come back and click accept for the solution

Get Better Support on the Community Boards!
Etiquette When Asking for Help from the Community