Contact Microsoft for help signing in to my Microsoft 365 account

To set up your email with Microsoft 365 with GoDaddy, you might have to remove your domain from your Microsoft 365 account at Microsoft. This could apply if you’re trying to set up an email account for the first time and are getting an error that your domain’s being used.

If you can't remove your domain because you’re having issues signing in to your Microsoft 365 account at Microsoft, you need to contact them directly.

1. Call Microsoft support at (800) 642-7676.
2. When asked if you're a home user or business user, say "Business."
3. When asked what you need help with, say "Microsoft 365."
4. When asked more specifically what you need help with, say "I can't sign in."
5. When asked if there's another admin that can help you, say "No."
6. When asked if this is related to being locked out of the Microsoft admin center, say "Yes."
7. When asked if you're calling regarding a new or existing case, say "New case."
8. When asked if you're the global admin, say "Yes."
9. Answer the rest of the questions, and follow any instructions you're asked to complete.

The call will be routed to a representative who can create a ticket for you and get it over to Microsoft’s Data Protection team. They’ll help you get access to your Microsoft 365 account.

Once you can sign in to your account, you can remove your domain from Microsoft and set up your Microsoft 365 email with GoDaddy.

More info

• If you saw the error “This seat’s taken, domain has already been used,” remove your domain from Microsoft.
• Set up my Microsoft 365 email account