Search for a conversation

Use the search tool in your GoDaddy Conversations inbox to quickly find conversations you’ve had with customers.

Tips for a successful search:

• Search is applied to all your messages, whether they’re active, archived or marked as spam.
• When searching, use whole words, e.g. to find the name “Jennabelle”, type the full name, not just “Jenna”.
• Your search phrase should contain a minimum of 2 characters if you're searching on the mobile app and 4 characters if you’re using Conversations on the web.
• We exclude common words like “and”, “the” and “hi”, so searching these won’t return any results.
• You can search for contact names or keywords.

1. In a web browser, go to your GoDaddy product page.

2. If you have the standalone version of Conversations, expand Conversations Unified Inbox. To the right of your Conversations plan, select Web Inbox.

   OR

   If you have a Websites + Marketing plan, scroll to Websites + Marketing and select Manage next to your site. In the left menu, expand Conversations.

3. Select Inbox. A list of your unarchived conversations will show.
4. Select Search to expand the search bar.
   
5. Enter a keyword or search phrase using 4 letters or more. If the term exists in any of your message folders, the conversation will be returned and you can tap it to read the details.
   

More info

• Which communication channels can be connected to GoDaddy Conversations?