My Media Temple account was closed, but I can still access my Media Temple Mail
In 2022, Media Temple announced its integration with GoDaddy, and any customers with active products or services were moved over.
Since you chose to cancel all your active products or services, your Media Temple account was closed and not moved over to GoDaddy. However, because your hosting service was bundled with Media Temple Mail, your email remained active on the mail server when we started retiring the Media Temple Mail platform. This means you’ve been able to continue sending and receiving email.
We're now retiring Media Temple Mail. To make sure you don’t lose any valuable data, we recommend that you export data from your Media Temple Mail account and import it to a new email address as soon as you can.
Next steps
Follow our instructions on exporting and importing your email data using Outlook. If you’re not set up on Outlook, use our PDF guide to walk through the process. Use the search function (Ctrl + F on Windows, or Cmd + F on a Mac) and look up "How can I set up email in Outlook?" (you'll find it on page 38).
We’ll send you an email 14 days before your Media Temple Mail is retired, and another reminder 5 days before. Please note that after your email is retired, there is no way to recover lost data, so it’s essential to back up the data you want to keep.
More info
- Read the blog post announcing Media Temple's integration with GoDaddy.
- To see archived Help content for Media Temple Mail, check out our PDF guide.
- See more about exporting and importing files in Outlook from Microsoft.