Administración de cuentas Ayuda

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Recuperar el acceso a mi cuenta cuando no tengo acceso a la dirección de correo electrónico original de la cuenta

When you use your email address to sign in to your account, we'll send a temporary access code to the email address we have on file for your account. Or, you might already be signed in to your account but you're trying to perform a high-risk task like editing sensitive information. We'll send that temporary code in these cases as well. But it's possible that you no longer have access to that email address, and you will not be able to get that code.

If you no longer have access to the account email address, follow the steps for your situation:

I know my GoDaddy username and password

  1. In the GoDaddy home page, in the top right corner, select Sign in and then select Sign in from the menu.
  2. Enter your username and password.
  3. If you’re asked to enter a verification code sent to an email address you can’t access, select Recover your account.
  4. Follow the prompts to verify your identity and recover access to your account. If you’re eligible, you may be able to complete recovery online. If additional review is needed, you’ll be directed to submit an account-recovery request.

I don't know my username, or I can't sign in

  1. In the GoDaddy home page, in the top right corner, select Sign in and then select Sign in from the menu.
  2. At the bottom of the Sign In page, select Need to find your username?
  3. Select Can’t access your email?
  4. On the Account Recovery form, select Start Verification.
  5. Follow the prompts to submit your recovery request. We’ll review your information and respond within 48 hours.
Required: You'll need to upload a color copy of your government-issued photo identification to complete the Account Recovery process and ensure the security of the account. Specific details must be shown in your upload.
  • Debe ser una copia a color
  • Nombre completo
  • Firma
  • Fecha de nacimiento
  • Fecha de emisión
  • Fecha de vencimiento
  • Debe verse claramente la persona en la foto
  • Si una empresa está listada en tu cuenta, necesitarás proporcionar documentación comercial para la empresa
No se aceptarán artículos de incorporación ni documentos impresos desde sitios web de Internet.
Nota: Podemos usar diferentes métodos para validar tu identidad, incluso mediante la recopilación y procesamiento de tu información biométrica a través de nuestro proveedor, Persona.

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