GoDaddy - Website Design Services Agreement
Last Revised: 2023-04-25
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OVERVIEW
The Universal Terms of Service Agreement sets forth the general terms and conditions of your use of the Site and the Services. This Website Design Services Agreement (this “Service Agreement”) governs your use of GoDaddy's Website Design Services. Capitalized terms used in this Service Agreement, but not defined, are defined in the Universal Terms of Service Agreement.
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DESCRIPTION OF SERVICES
We offer a variety of Website Design Services (“WDS”) plans, which may include the following features (as set forth during your purchase):
- Website Design
- Starter WordPress Design includes your choice of pre-designed elements, one (1) round of revisions (revisions not to include new content past plan allowance). Once the site has completed the initial revisions phase or has been modified in any way by you (the customer or someone on your behalf), no additional work will be completed by WDS without the purchase of Website Care and only if deemed within WDS’ scope of support for Starter WordPress Design.
- Standard WordPress Website Design includes your choice of pre-designed elements, up to four (4) site pages, and one (1) revision after your site is completed (revisions not to include new content past plan allowance). Once the site has completed the revisions phase or has been modified in any way by you (the customer or someone on your behalf), no additional work will be completed by WDS without the purchase of Website Care and only if deemed within WDS’ scope of support for WordPress Design.
- Premium WordPress Website Design includes your choice of pre-designed elements, up to ten (10) site pages, and one (1) revision after your site is completed (revisions not to include new content past plan allowance). Once the site has completed the revisions phase or has been modified in any way by you (the customer or someone on your behalf), no additional work will be completed by WDS without the purchase of Website Care and only if deemed within WDS’ scope of support for WordPress Design.
- Web Store Design Purchase of a web store design includes the design of a web store using the parameters specific to your plan, and as described below (“Web Store”):
- Standard Store Design includes your choice of one (1) design template, up to seven (7) site pages (homepage, four (4) interior pages, Terms of Service page, and Contact page), basic setup of your first one hundred (100) product SKUs, one (1) revision after your site is completed (revisions not to include new content past plan type allowance). Once the site has completed the revisions phase, no additional work will be completed by WDS without the purchase of Website Care and only if deemed within WDS' scope of support for Standard Store Design.
- Premium Store Design includes your choice of pre-designed elements, up to seven (7) site pages (homepage, four (4) interior pages, Terms of Service page, and Contact page), basic setup of your first twenty-five (25) products or setup of your first fifteen (15) products with options, and one (1) revision after your site is completed (revisions not to include new content past plan type allowance). Once the site has completed the initial revisions phase or has been modified in any way by you (the customer or someone on your behalf), no additional work will be completed by WDS without the purchase of Website Care and only if deemed within WDS’ scope of support for WordPress Premium Store Design.
You are solely responsible for providing your product descriptions, images, pricing and other product information, and for confirming this information before approving your web store for publication. Excluding the initial design and basic setup included in your plan, you are solely responsible for all other storefront content configuration, including configuration of tax collection methods, shipping methods, and payment methods.
- Post-Publish Support
- Website Care Support must be requested through the proper channels to be received and responded to/completed within the designated SLA for time. Once we receive your request for updates and all necessary materials or content, we will complete the requested updates and re-publish your site without further review, unless the request is unclear or missing information/content necessary to complete the request in question. Additional support for SEO and maintenance includes actions required to maintain the performance, security and functionality of your website. This work may include plugin updates and malware scans, which may be performed proactively on your behalf. The terms around SEO are set out in more detail within that section of this agreement.
All requests and work will be subject to the limitations stated in Section 4 of this Service Agreement. Each request is subject to a review for exceeding the limitations of the WDS site development limitation for which your Website Care plan is associated with. The Website Care management exclusively determines the effort required for development. For work outside of the scope of the Website Care development agreement, Website Care management may provide alternative solutions to the client including referral to the WPPS.
Website Care provides support within the hours of 7am – 6:30pm AZ time, Monday -Friday, and will respond to any written inquiries within 1 business day.
Your requests are subject to approval by Website Care management or by its assigned agent. - UNLIMITED AND REASONABLE USE. The term “unlimited” is subject to reasonable use. Website Care management, at its sole and exclusive discretion, determines the definition of reasonable use. Customers deemed to be abusing the Website Care service will be contacted by the Website Care management. Website Care management retains the sole and absolute discretion to suspend service to you if we deem necessary.
- Site Warranty - 6 Months After Initial Build Complete: Subject to the limitations stated in Section 4 below, if your website breaks or requires a fix within 6 months of the initial build completion, due to breakage or failure in the WDS stack of approved plug-ins, we will submit a ‘fix ticket’ to restore the site back at no charge. If the breakage occurs outside of 6 months, or is due to plug-ins, add-ons or site updates outside of the WDS stack of approved plug-ins, charges may be incurred for the updates required to fix the website.
- Existing Sites Built With WDS v2 Customizer or Older Versions of WordPress Themes: Subject to the limitations s
- Website Care Support must be requested through the proper channels to be received and responded to/completed within the designated SLA for time. Once we receive your request for updates and all necessary materials or content, we will complete the requested updates and re-publish your site without further review, unless the request is unclear or missing information/content necessary to complete the request in question. Additional support for SEO and maintenance includes actions required to maintain the performance, security and functionality of your website. This work may include plugin updates and malware scans, which may be performed proactively on your behalf. The terms around SEO are set out in more detail within that section of this agreement.
- Website Design