Understanding the Pro Support Dashboard
The Pro Support Dashboard gives Managed Hosting for WordPress Ultimate and Pro plan customers one place to monitor site health, get AI-powered troubleshooting, and reach expert support. If something goes wrong, the dashboard helps you detect the issue, attempt an automatic fix, and connect with specialists—without navigating multiple help paths.
- What you'll find in the Pro Support Dashboard
- How the WordPress Troubleshooter handles downtime
- Email notifications during an incident
- How to reach Advanced WordPress Support
- Create and track support tickets
What you'll find in the Pro Support Dashboard
Access the Pro Support Dashboard by selecting:
- Site Status: View whether your site is live and running normally
- My Tickets: Track your WordPress support tickets, including status and history
- Create Ticket: Open a new WordPress-specific support request
- Contact Us: Start a live chat with advanced WordPress support
How to access the dashboard
- Go to your GoDaddy product page.
- In your My Products page, next to Managed Hosting for WordPress, select Manage All.
- For the website you want to access the dashboard on, select Overview from the
menu. - Select the Pro Support tab.
How the WordPress Troubleshooter handles downtime
When your WordPress site goes down, the WordPress Troubleshooter activates automatically—no action required on your end.
What the Troubleshooter does
- Detects downtime and gathers diagnostic data
- Creates a safety backup of your site
- Attempts to fix common WordPress issues automatically
What you'll see in the dashboard
- Your site is live: The issue was resolved; your Site Status updates to confirm
- Issue could not be fixed automatically: You'll see an alert with clear options to get expert help
Email notifications during an incident
You don't need to be logged in to stay informed. The dashboard sends email updates at each stage:
- Site restored automatically: You'll receive a confirmation that your site is back online
- Manual help needed: You'll receive next steps, including how to start a chat or open a ticket
How to reach Advanced WordPress Support
You have two ways to connect with a WordPress expert.
From the Pro Support Dashboard
If the WordPress Troubleshooter can't resolve the issue, the dashboard surfaces a prompt to start a live chat with a WordPress expert.
From anywhere in your account
Select Contact Us in the bottom-right corner of your screen. This connects you directly to advanced WordPress support—no bots.
Chat support is available 24/7 and works well for:
- Urgent or time-sensitive WordPress issues
- Complex or site-specific problems
- Situations where you want real-time guidance from an expert
Create and track support tickets
If you prefer ticket-based support, select Create Ticket from the My Tickets section.
- Describe your issue and add relevant details
- Upload attachments if needed
- Submit and receive a ticket number
- Return to My Tickets to check status and review history
All ticket activity stays in one view—no inbox searching or separate portals required.