FAQs

  • Do you offer backups?

    Yes, we offer two ways to prevent against data loss: snapshots and backups. Snapshots can be done at any time, while automated backups run every couple of days.
  • Do you host DNS?

    Yes, you can set up your site using our domain management control center.
  • Do you have an API?

    Yes, our API allows you to create and destroy cloud servers, as well as replicate all of the control panel functionality.
  • Do you have a default firewall enabled?

    No, but we encourage our users to enable one once their cloud server is setup.
  • Do you provide console access?

    Yes, we offer console access via a SPICE console (SPICE-HTML5 widget).
  • What kind of Virtualization do you use?

    We use KVM (Kernel-based Virtual Machine).
  • What processor models do GoDaddy Cloud Servers run on?

    Intel Hexcore CPUs.
  • Do you offer Windows servers?

    Not at this time, but plan to in the near future. We do offer Windows servers on our VPS & Dedicated Server plans.
  • What type of filesystem formats do you use?

    We’re using LVM and QCOW in our US datacenter.
  • What is the CPU speed of my GoDaddy Cloud Server?

    We use server-grade Intel Hexcore processors between 2.0 GHz and 3.0 GHz. To view the clock speed and other details of the CPU on the hypervisor you are assigned, run this command on the command line:

    cat /proc/cpuinfo

  • Can I select a custom plan with more CPU, RAM, disk or SSD space?

    We do not currently support the ability to create custom plans where resources can be increased independently. This means we cannot currently add additional SSD / disk space capacity to a plan.

    The sizes that we provide logically bring resources together and allow us to most effectively distribute virtual machines across the backend.

  • Can I request a new feature?

    Absolutely! We want to hear from you. Submit feature requests and suggestions on our User Voice site @devfeedback.uservoice.com.
  • How does pricing and billing work?

    Billing will begin once you provision your cloud server, and hourly billing based on actual usage will accrue up to the monthly limit for your cloud server selection. Your billing information will be kept on file, and you will be automatically billed on a monthly basis based on actual usage until you destroy your cloud server.
  • Is there an additional charge for app installation?

    No. All of our apps are available at no additional charge. You only pay for the compute you use with our pay-as-you-go billing.