Email to invite member to view private page not received

[syd_in_oz]

I have been notified by my customers who have emails with bigpond/Telstra that they are not receiving the auto-generated emails to gain access and confirm passwords for private pages? Is there anything I can do to make sure they are getting these emails. We are not experiencing this issue with any other email address. Thanks.

[davisdre317]

Hello @syd_in_oz and thank you for reaching out to the community. 

I have seen some emails going to SPAM/JUNK folder for some email addresses. Have your customers checked for the email in those locations as well. And sometimes I've seen the email come 24-48 hours later as well. I don't know if that is because its takes a while for the mail queues to play catchup or what. 

Hopefully that helps you out some. 

[syd_in_oz]

Thanks heaps for responding to my question @davisdre317. Yep, we are telling them to check junk/spam and the emails aren't going there. I will see what waiting 24/48 hours brings. Thanks again mate.

[syd_in_oz · Accepted solution]

Just wanted wanted to follow up my post. So after checking with members for a few days, no luck. So I contacted bigpond and was met with a great response of are you a bigpond members, my answer is no, and therefore they couldn't help. But I could get a member to call them. Sure, so I got a few to call and lo and behold all my bigpond customers started getting emails.