I have been notified by my customers who have emails with bigpond/Telstra that they are not receiving the auto-generated emails to gain access and confirm passwords for private pages? Is there anything I can do to make sure they are getting these emails. We are not experiencing this issue with any other email address. Thanks.
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Hello @syd_in_oz and thank you for reaching out to the community.
I have seen some emails going to SPAM/JUNK folder for some email addresses. Have your customers checked for the email in those locations as well. And sometimes I've seen the email come 24-48 hours later as well. I don't know if that is because its takes a while for the mail queues to play catchup or what.
Hopefully that helps you out some.
Thanks heaps for responding to my question @davisdre317. Yep, we are telling them to check junk/spam and the emails aren't going there. I will see what waiting 24/48 hours brings. Thanks again mate.