I've used Godaddy chat support a few times before and it was a great service. Today at one point during a conversation with a support agent I was disconnected. Trying to reconnect to chat again but even though it says "Chat with our award-winning support team" there is no button. It seems like I have been blocked from chat because I asked support for the wrong topic. Has this happened to anyone else? I'd love an explanation.
I have been looking for a working "support chat" button for some time now and, as Liam says, "Chat with our award-winning support team" isn't working!
I want to purchase a hosting plan and have a few questions that could be easily answered by support staff through chat. I'm outside the US and frankly I don't want to spend a whole lot of money on a phone call. What's happening?
Just now the chat button appeared and someone named Sharyn M answered but after I made my inquiry I had no further reply from her/him. I think I'll look for a better hosting provider. This kind of informality doesn't work for me. 😞
So sorry to hear you had that happened. You shouldn't have been blocked from accessing chat. Possible the connection was lost and we suddenly had a higher volume of traffic in queue for chat than normal which makes it temporarily unavailable till a spot opens up. If that happens, just check back in a few moments and it should let you through again.
We'll keep working on that functionality.
Really sorry to hear you feel that way. It sounds like Sharyn might have been helping another customer as our agents sometimes take more than one chat discussion at a time. If you need more immediate attention with your issue we also have support teams available via phone 24/7.
I hope you might give us another try.