Subject line really says it mostly - FYI I had to have a CSR publish my site contents because the 'publish' function in website builder crashed repeatedly.(TY Tabitha!)
Good to be here - much nicer than TuCows!
I'd love to learn more. Which Help button are you referring to?
Me too. Phone support has been ok, but takes too much time. I get 20 minutes between live shows at my planetarium to solve all the worlds problems. It takes me that long to just get in the phone support cue. I need chat available to me and I need it NOW! It's the ONLY way I will get any support from Godaddy. I wished I would have known GoDaddy advertised chat support, but didn't actually practice it - before I spent hundreds of dollars on a hosting service I can't use.
I was able to procure a larger block of time and call a GoDaddy CSR. He fixed both of my problems in short order and educated me in the process. I have to admit, my frustration stems more from my not knowing exactly what needs to be fixed, than it does with the support staff’s ability to fix it. I believe that all the ones I have talked to so far have given at least 100%. Thank you.
I'm glad to hear you got your issue worked out with our phone team.
To clarify the concerns with our chat availability, this team is not 24/7 like our phone teams. Our chat team is available Mon-Fri 5AM - 6PM Arizona time (UTC-7). When they're in, you should be able to start a session from the buttons on the top or bottom of this page.