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Kagarama
Novice

Can't add CNAME on my domain, there is no ADD button

I have read a godaddy documentation on how to change CNAME but there is no ADD button under Record section as mentioned on this link

What can i do to add a CNAME record or TXT record?

 

 

 record.PNG

7 REPLIES
Anonymous
Not applicable

Re: Can't add CNAME on my domain, there is no ADD button

Hi @Kagarama,

 

Firstly what is your domain name? 

Kagarama
Novice

Re: Can't add CNAME on my domain, there is no ADD button

Domain is afrifame.com

Anonymous
Not applicable

Re: Can't add CNAME on my domain, there is no ADD button

Hello Sir (Joseph),

 

Your domain is indeed registered with Godaddy, but your site is hosted with: 

afrifame.com name server ns8016.hostgator.com.

afrifame.com name server ns8015.hostgator.com.

 

And your site is functioning correctly: Smiley Very Happy

Screen Shot 2017-10-18 at 14.10.33.png

 

 

Kagarama
Novice

Re: Can't add CNAME on my domain, there is no ADD button

my domain is working as usual but when i  try to assign a CNAME record it doesnt work, there is no button to add records, what can I do? see below images for clarificationsrec.PNGOTHER.PNG

Anonymous
Not applicable

Re: Can't add CNAME on my domain, there is no ADD button

@Kagarama,

 

please add proper screenshots @Kagarama I can see nothing. 

Plus where do you want a cname to point? You already have an A name pointing to your hosting. Please give full details if you want a full answer. 

Or contact support. 

 

Edit: @Kagarama, Wow, just now see the screenshots, 7hrs later!!

2bob
Experienced

Re: Can't add CNAME on my domain, there is no ADD button

Hiya @Kagarama,

 

It looks like you should scroll a bit down on the link you posted.

When you click Add button on 'Manage Zones' what happens bro?

 

Kagarama
Novice
Solution

Re: Can't add CNAME on my domain, there is no ADD button

Problem has been solved, it was due to the DNS is not hosted by godaddy, hence godaddy cant be able to change record, i have contacted hosting company and helped me to fix it!

 

Thank you so much for you support!