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Non www not forwarding to www

Have setup a cname to allow 

https://www.autismspectrumelearning.com

to connect with a teachable.com subdomain and that works perfectly.

 

I have also added a forward for the non www address 

https://autismspectrumelearning.com/ it isn't working.

  

This is the forwarding settings
Screen Shot 2018-03-18 at 10.33.41 am.jpg
 
This is how the cname is setup which is working great for the www address
 
Screen Shot 2018-03-18 at 10.35.07 am.jpg

 

 

6 REPLIES 6
Moderator
Moderator

Re: Non www not forwarding to www

Hi @AndrewLa

Remove the 'www' from within your forwarding URL and that should resolve the issue. 

KayJay - GoDaddy | Community Moderator
24/7 support available at x.co/247support

Re: Non www not forwarding to www

Thanks for getting back to me @charminglygeeky 

I made those changes and it still hasn't fixed the issue.

Please see for yourself

https://autismspectrumelearning.com/

 

Screenshot of settings as per your advice

 

Screen Shot 2018-03-23 at 5.38.27 am.jpg

 

 

Moderator
Moderator

Re: Non www not forwarding to www

Hi @AndrewLa

I noticed one other thing in your screenshot, you selected 'https' in the 'forwarding to' section, change it to 'http' from the drop down.

KayJay - GoDaddy | Community Moderator
24/7 support available at x.co/247support

Re: Non www not forwarding to www

I originally had http but also used www as per teachable instructions

 

I have an alternative solution finally that works after doing my own research,

I edited the A record that the forward was making for the @ name and change the location from FORWARD to the IP address of the server that www address goes to.

 

Started working perfectly within 5 mins 

Solution

Re: Non www not forwarding to www

As a follow up to this. The website I was forwarding via a record changed theor server IP address so it stopped working. I went back and removed the a record then did the standard forwarding using the 

http:// instead of https:// to forward to the www. address and that is now working.

WWW vs non www

So ive setup my CNAME transfer to my webhost.

But if i use domainname.com instead of www.domainname.com i get the default godaddy screen?

Whats up with my webpage in this case?