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Heidschi
New

Canceled Office 365 and email but now android phone disallows outlook

I have just cancelled office 365 and the email address associated with it. However, now when I try to open Outlook on my Samsung Notepad 5, I immediately receive a sign-in request to Godaddy Office 365 with the deleted email address as the user name. I cannot get rid of it and I cannot open outlook. Help???

1 REPLY 1
charminglygeeky
Employee

Hi @Heidschi

Welcome to our forums. This sounds like a setting within your device that needs to be changed. I was able to research how to remove an email account from that device:

Delete

  1. From any Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to 'Personal,' then tap Accounts.
  4. Select the email account you want to delete and tap on the email address.
  5. Tap the MORE icon.
  6. Tap Remove account.
  7. Place a check next to the account you wish to delete.
  8. Tap DELETE to confirm.
KayJay - GoDaddy | Community Moderator
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