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Invalid Request error when trying to open attachments

When I try to open attachments in a message in Webmail using Firefox browser, a new window opens and displays in the top left corner of the window, "Invalid Request" and nothing else.  Haven't found anything in Help that speaks to this issue.  Any ideas what's wrong?

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Community Manager
Community Manager
Solution

Re: Invalid Request error when trying to open attachments

Hi @memorythreads. Thanks for being part of GoDaddy Community! Sorry to hear you're having trouble. I wasn't able to reproduce that on my end. Usually, when you click the link to open an attachment, it prompts a file download, so perhaps you have some form of security software that is stopping this. Often issues like this are caused either by browser caching or a conflict with a browser plugin/extension. I'd suggest first clearing your browser's cache and cookies. If that doesn't help, then try using a cacheless browsing window (FireFox private window, Chrome incognito, etc.), then an entirely different browser. If that also doesn't work, you'll want to try to connect with support so they can make sure nothing is wrong with the account. 

 

JesseW - GoDaddy | Community Manager | 24/7 support available at x.co/247support | Remember to choose a solution and give kudos.