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not receiving email from external domains.

I can send email between mail accounts within my domain fine, but when I send email from say gmail account to a domain email it is not received or bounced back on gmail end? any ideas?


Hi @sportsamurai


Thank you for you post. Quick question, does this also occur with other 3rd party email addresses like yahoo or hotmail. If so, this may be a sign that there is a conflict with the Mail Exchanger records (MX records) within the domains DNS. I recommend bringing this to  the attention of or 24/7 support team so that they may review the settings to see if there are any conflicts. Thank you.


Best wishes!


thanks for reply. yes all third party such as gmail hotmail etc.


I cannot call support, how else can they assist me?

I'm having the same issue. I can send from to but no external emails are being received and my mail clients as well as my iPhone can't connect to the server.