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SSL Certs still disappearing

On-going issue for many with GD. But I'm still not able to install SSL Certs as they disappear...

 

 uk.godaddy.com/community/SSL-And-Security/completing-certificate-request-disappears-from-server/m-p/...

 

and we're following these steps

 uk.godaddy.com/help/iis-8-install-a-certificate-4951