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    Email Autoresponder Not Working

    I have set up a form to collect emails as well as an autoresponder to immediately send a welcome message to those who sign up, but the welcome email never sends. I have tested the form, it collects the emails and adds them to the proper subscriber list. If you pause the autoresponder and then resume it, a message comes up that says it will send the emails to those on the list within one hour, but the email account I am testing with never receives it. What have I done wrong?

    3 REPLIES 3
    Super User II
    Super User II

    Re: Email Autoresponder Not Working

    You can check again the form code and remove errors. May be email configuration is not valid.

    If there is an option for setting up SMTP email address, then you may also consider setting up SMTP email address to use the custom email sender name for the auto-responder.

    Zulfiqar Anees | GoDaddy Pro | Founder/CEO at FastTech Media, TechMag, and ZulWeb.
    cstrasia
    Former Employee
    Solution

    Re: Email Autoresponder Not Working

    Hi there,

     

    There is a checkbox to "send immediately", make sure you've checked that box in your Autoresponder setup.  If it still isn't working please let me know the website where this is setup and we'll take a look.

    Screen Shot 2018-12-03 at 9.27.41 AM.png

     

     

     

    Thanks,

     

    ChristieS

    GEM PM

    New

    Re: Email Autoresponder Not Working

    I'm having the same issue, but with the autoresponder not sending after the first email gets sent. 

     

    Does the system get hung up if you alternate the timeline between days/weeks at all?

     

    Example 1:

    1st email: does send and does send immediately.

    2nd email: set to send one week after 1st email, never sends.

    3rd email: set to send one week after 2nd email, never sends.

     

    And

     

    Example 2:

    1st email: does send and does send immediately.

    2nd email: set to send one week after 1st email, does send.

    3rd email: set to send one week after 2nd email, does send.

    4th email: set to send 2 days after 3rd email, does send.

    5th email: set to send 1 week after 4th email, does NOT send.

    6th email: set to send 1 week after 5th email, never sends.

    7th email: set to send 1 week after 6th email, never sends.