I wish it was due to contacting them on a weekend

Happens constantly, I spent 2 weeks being unable to download orders and the only way of getting any help was via here, when I actually had some help from a technical advisor - so here I am ๐Ÿ™‚

Iโ€™ve been unable to download orders again this afternoon for an hour, the usual response is โ€œwe will get to itโ€

Sigh / fingers crossed someone will help