Provide login credentials securely

If you need to add login credentials to provide to the support team, please use the secure credentials form within the ticketing system.

1. Go to your GoDaddy product page.
2. Under Website Security and Backups, select Manage next to the account you want to use.
3. Select Request Support.
4. In the New Support Ticket page, select Back to Support.
5. Select Malware Removal Requests or Product Support, and then select the ticket you want to review.
6. Scroll to the bottom of the ticket thread and select I need to provide new connection details.
7. Select the connection type from the dropdown menu.
8. Fill out the credentials, and write a comment in the text box.
9. Select Post Comment.

Once your comment is posted, the credentials will be available for the support team to view securely, but will not be visible in the ticket.