Business Email Help

Thunderbird: Set up email

This article is specific to Business Email. If you have a different type of email, please see Workspace email Thunderbird instructions.

You can set up your new Business Email account in the email client Mozilla Thunderbird.

  1. Open Thunderbird.
  2. Click on Local Folders in the left side-bar. Select Email to create a new account.
    Your computer typeWhat it looks like
    Apple MacClick email on a PC
    Windows PCClick Email on a Mac
  3. Click Skip this and use my existing email.
    Click Skip this and use my existing email
  4. Complete the following fields:
    FieldWhat to enter
    Your nameThis is the name that you want to display to others, when they receive your emails.
    Email addressYour full Business Email address.
    PasswordYour Business Email password.
    Enter email details
  5. Click Continue.
  6. If you see the message Configuration found in Mozilla ISP database your email is ready to set up automatically.
    1. Select IMAP.
    2. Be sure the Incoming, and Outgoing settings match the correct server addresses for your region.
      Confirm server settings
    3. Click Done.
  7. If you see the message Thunderbird failed to find the settings for your email account, you'll have to enter your server addresses, manually. Find the correct sever address for your region, here.
    Below the error message, enter the following:
    FieldWhat to enter IncomingSelect IMAP. Server hostnameEnter the correct incoming and outgoing server addresses, you found above. PortSelect Auto, for both incoming and outgoing. If you prefer, you can select a specific port, and SSL setting. SSLSelect Autodetect, for both incoming and outgoing. If you prefer, you can select a specific port, and SSL setting. Authentication Select Autodetect Username Enter your full Business Email address, for both incoming and outgoing. Enter server settings, manually
  8. Click Re-test.
  9. You should see the message The following settings were found by probing the given server. Click Done.
  10. Next step

    You can also set up your Business Email on your mobile phone:

    More info

    Note: As a courtesy, we provide information about how to use certain third-party products, but we do not endorse or directly support third-party products and we are not responsible for the functions or reliability of such products. Thunderbird™ is a trademark of the Mozilla Foundation in the United States and/or other countries. All rights reserved.

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