Products purchased from GoDaddy.com, LLC may be refunded only if cancelled within the refund period specified below in this policy. Some products have different policies or requirements for a refund associated with them, including some products that are not eligible for a refund under any circumstance. Please see below for refund terms applicable to such products.

“Date of the transaction”, for the purpose of this Refund Policy, means the date of purchase of any product or service, which includes the date any renewal is processed by GoDaddy.com, LLC in accordance with the terms and conditions of the applicable product or service agreement (see here).

"Refund Period", you may cancel a product at any time, but a refund will only be issued if you request a refund with GoDaddy's customer service within the refund time frame specified for the applicable product, if available at all.

No Refund After Account Closure. If eligible for a refund, it is necessary for you to request a refund prior to account closure. You may elect to close your account with us at any time, but upon account closure you will no longer be eligible for a refund as otherwise permitted under this Refund Policy.

BRAZILIAN CUSTOMERS: Any and all Products or Services sold by GoDaddy may be refunded only if cancelled within SEVEN (7) DAYS from the date of the transaction.

EU & UK CONSUMERS: YOU HAVE A STATUTORY RIGHT TO CANCEL PRODUCTS AND SERVICES WITHIN 14 DAYS FROM THE DATE OF THE CONTRACT. HOWEVER, WE ARE ENTITLED TO CHARGE A REASONABLE AMOUNT FOR THE SERVICES THAT WE HAVE ALREADY PROVIDED TO YOU AS AT THE DATE OF CANCELLATION. THEREFORE, A FULL, OR ANY, REFUND MAY NOT BE DUE. PLEASE NOTE THIS DOES NOT AFFECT THE "PRODUCTS WITH SPECIAL REFUND TERMS", WHERE FULL REFUNDS MAY BE GIVEN, AS APPLICABLE. THIS REFUND POLICY DOES NOT AFFECT YOUR STATUTORY RIGHTS

Standard Refund Terms

Annual Plans+ - Within 30 days of the date of the transaction.

Monthly Plans*+ - Within 48 hours of the date of the transaction.

*Monthly Plans include all plans with less than a 1-year term (e.g., 6 mos., 9 mos., etc.)
+Security products with remediation service cannot be refunded once a cleanup request has been submitted._

Products with Special Refund Terms

Ad Spend

For SEV Premium, the ad spend and search marketing fees are non-refundable for the current month. We may refund future pre-paid months and future-month additional ad spend and search marketing fees.

Assisted Service

Refundable after the initial three months.

Auction Featured Listings

Refundable during first 24 hours if there are no bids.

Auctions Additional Categories

Refundable during the first 48 hours if there are no bids.

Domain Backorders

If a Domain Backorder credit has been applied to an auction, then it is non-refundable (if not yet applied to an auction, eligible for a refund within 30 days of the date of the transaction).

Domain Name Registrations/Renewals

1. Standard Terms

• New Registration: 5 Days (120 Hours)
• Auto-Renewal (one-year): 45 Days (1080 hours)
• Auto-Renewal (multiple-year): 5 Days (120 Hours)
• Manual Renewal: 5 days (120 Hours)

2. Exceptions

• .AU: New Registration / Auto-Renewal / Manual Renewal - 3 Days (72 Hours)
• .COM.AU: New Registration / Auto-Renewal / Manual Renewal - 3 Days (72 Hours)
• .NET.AU: New Registration / Auto-Renewal / Manual Renewal - 3 Days (72 Hours)
• .ORG.AU: New Registration / Auto-Renewal / Manual Renewal - 3 Days (72 Hours)
• .CZ: Manual Renewal - 59 Days (1416 Hours)
• .IT: Auto-Renewal / Manual Renewal - 14 Days (336 Hours)
• .MX: New Registration - 45 Days (1080 Hours) Registration fee frozen during period, no charge. Fee is charged at day 46, No refund. If the domain name is deleted during the Grace Period the fee is unfrozen.
• .COM.MX: New Registration - 45 Days (1080 Hours) Registration fee frozen during period, no charge. Fee is charged at day 46, No refund. If the domain name is deleted during the Grace period the fee is unfrozen.
• .PE: Manual Renewal - 29 Days (696 Hours)
• .COM.PE: Manual Renewal - 29 Days (696 Hours)
• .NET.PE: Manual Renewal - 29 Days (696 Hours)
• .NOM.PE: Manual Renewal - 29 Days (696 Hours)
• .ORG.PE: Manual Renewal - 29 Days (696 Hours)
• .PH: Manual Renewal - 59 Days (1416 Hours)
• .COM.PH: Manual Renewal - 59 Days (1416 Hours)
• .NET.PH: Manual Renewal - 59 Days (1416 Hours)
• .ORG.PH: Manual Renewal - 59 Days (1416 Hours)
• .SE: Manual Renewal - 69 Days (1656 Hours)
• .SG: Manual Renewal - 29 Days (696 Hours)
• .SO: Auto-Renewal / Manual Renewal - 4 Days (96 Hours)
• .COM.SO: Auto-Renewal / Manual Renewal - 4 Days (96 Hours)
• .NET.SO: Auto-Renewal / Manual Renewal - 4 Days (96 Hours)
• .ORG.SO: Auto-Renewal / Manual Renewal - 4 Days (96 Hours)
• .UK: New Registration / Auto-Renewal / Manual Renewal - 5 Days (120 Hours)
• .CO.UK: New Registration / Auto-Renewal / Manual Renewal - 5 Days (120 Hours)
• .ME.UK: New Registration / Auto-Renewal / Manual Renewal - 5 Days (120 Hours)
• .ORG.UK: New Registration / Auto-Renewal / Manual Renewal - 5 Days (120 Hours)

3. Pre-Registrations

• For gTLD pre-registrations, application fees are non-refundable*.
  *For more information on pre-registration refunds with Donuts Inc. family of TLDs, see Donuts’ Pre-Registration Refunds and Auctions Policy

Expert Services

If an Expert Service has already been performed, then it is non-refundable (if not yet performed, eligible for a refund within 30 days of the date of the transaction).

Get Started Service

If a Get Started Service has already been performed, then it is non-refundable (if not yet performed, eligible for a refund within 30 days of the date of the transaction).

GoDaddy IT Services

If IT Service has already been performed, then it is non-refundable (if not yet performed, eligible for a refund within 30 days of the date of the transaction).

• Annual Subscriptions: Non-refundable
• Monthly Subscriptions: If one or more request(s) have been completed during the billing period, your monthly subscription is non-refundable.

Hosting Services

If a Hosting Service has already been performed, then it is non-refundable (if not yet performed, eligible for a refund within 30 days of the date of the transaction).

Purchased Product w/ Free Domain

In the event any purchased product includes a free domain name, if you cancel the purchased product, the list price for the domain name will be deducted from the refund amount (the list price is the price of the domain name listed on GoDaddy’s website and is not subject to any promotion, discount, or other reduction in price).

Services

Website Services: 

• Build Fee: 30% cancellation fee when in progress, 70% cancellation fee when site design is delivered for review. Non-refundable once first revision is completed or after 30 days of the date of the transaction. Once performance has begun, web service design is considered completed 180 days from the date of the transaction and will not be eligible for a refund thereafter.
• Hosting: Eligible for a refund as defined in the "Standard Refund Terms" stated above.

Logo Design: 40% cancellation fee when in progress, non-refundable once artwork delivered or within 30 days of the date of the transaction.

Website Makeover Services: 30% cancellation fee when in progress, 70% cancellation fee when site design is delivered for review, non-refundable once complete.

Website C