Mark a conversation as resolved or unresolved
When customers contact you through any of your Conversations channels, their messages appear in your unified inbox as unresolved threads. Filter by this default status to identify which conversations need your attention. Once you've addressed a customer's query, you can mark the thread as resolved, making it easier to focus on active conversations that still need your response.
If a customer replies to a resolved thread, we'll automatically change the status back to unresolved so you can pick up the conversation where you left off. This helps you stay organized while ensuring no customer messages slip through the cracks.
- In a web browser, go to your GoDaddy product page.
-
If you have the standalone version of Conversations, expand Conversations Unified Inbox and then, to the right of your Conversations plan, select Web Inbox.
OR
If you have a Websites + Marketing plan, scroll to Websites + Marketing and select Manage next to your site. From the menu in the left, expand Conversations and then select Inbox.
You'll see a list of all your unarchived conversations and can scan for those marked as RESOLVED.
View your unresolved conversations
- At the top of your list of conversations, tap Status and then tap Unresolved.
Mark an unresolved conversation as resolved
- Hover your mouse pointer over the conversation you want to mark as resolved.
- To the left of the message, select
More. - Select Mark as Resolved.
Mark a resolved conversation as unresolved from your inbox
- Hover your mouse pointer over the conversation you want to mark as spam.
- To the left of the message, select More.
- Select Mark as Unresolved.
Mark a resolved conversation as unresolved from within a conversation thread
- Select the conversation you want to mark as unresolved.
- In the upper-right corner, select
Mark as Unresolved.
- Sign in to your GoDaddy Conversations mobile app.
- In the lower-left corner, tap Conversations to see a list of all your unarchived conversations.
View your unresolved conversations
- Tap Status, and then tap Unresolved to see all unresolved messages.
- To remove the filter and view all conversations again, in the upper-left corner, tap Clear.
Mark an unresolved conversation as resolved
If you've addressed a customer's inquiry, consider marking the conversation as resolved. This helps keep your inbox organized, making it easier to identify conversations that need your attention.
- On the conversation you want to mark as unresolved, swipe slightly left, and then tap More.
- Tap Resolve.
Mark a resolved conversation as unresolved from your inbox
Mark a conversation as unresolved if it needs further follow-up. This helps your team identify conversations that still need attention.
- On the conversation you want to mark as unresolved, swipe slightly left, and then tap More.
- Tap Unresolve.
Mark a resolved conversation as unresolved from within a thread
- Tap the conversation you want to mark as unresolved.
- In the upper-right corner, tap More.
- Tap Unresolve.
- Sign in to your GoDaddy Conversations mobile app.
- In the lower-left corner, tap Conversations to see a list of all your unarchived conversations.
View your unresolved conversations
- Tap Status, and then tap Unresolved to see all unresolved messages.
- To remove the filter and view all conversations again, in the upper-left corner, tap Clear.
Mark an unresolved message as resolved
If you've addressed a customer's inquiry, consider marking the conversation as resolved. This helps keep your inbox organized, making it easier to identify conversations that need your attention.
- Tap and hold the message you want to mark as resolved.
- Tap Resolve.
Mark a resolved conversation as unresolved from your inbox
Mark a conversation as unresolved if it needs further follow-up. This helps your team identify conversations that still need attention.
- Tap and hold the conversation you want to mark as unresolved.
- Tap Unresolve.
Mark a resolved conversation as unresolved from within a thread
- Tap the conversation you want to mark as unresolved.
- In the upper-right corner, tap More.
- Tap Unresolve.