GoDaddy Conversations Help

What are GoDaddy Conversations channels?

Using GoDaddy Conversations, you can communicate with your customers through various channels, such as chat, your web contact forms, Facebook, Instagram, your Microsoft 365 email, and Business Calling & Texting.

Conversations is included in all Websites + Marketing plans or you can subscribe to the standalone app. Business Calling & Texting is only available to standalone subscribers.

Chat

Through Chat, customers on your GoDaddy website can connect with you in real time. You can respond in the GoDaddy Conversations web application, the mobile app, or even directly through email.

Chat comes with customizable features such as availability hours, greeting messages, automatic confirmation messages and chatbots. If you have a Commerce plan and sell products on your website, the Order Bot will automatically respond to customers asking about order status.

Your Websites + Marketing plan includes GoDaddy Conversations, at no extra cost. Conversations is ready to use as soon as you create your website.

Website contact forms

If you have a GoDaddy website, your customers can get in touch through your web contact forms. You'll be notified through GoDaddy Conversations and an email. For more about web contact forms, read our article on using web contact forms with Conversations.

Facebook

Connect your Facebook business page to GoDaddy Conversations to chat with customers who leave messages or comment on your Facebook posts.

To connect Facebook to Conversations, see Connect GoDaddy Conversations to my Facebook business page.

Note: You must use a Facebook business page through Facebook for Business. GoDaddy Conversations will not work with personal Facebook pages. See Facebook's help article on creating a business page for more.

Instagram

You can also connect your Instagram professional account to GoDaddy Conversations and interact with customers who send you direct messages, mention you or comment on your Instagram posts.

To connect Instagram to Conversations, see Connect GoDaddy Conversations to my Instagram professional account.

Note: You must use an Instagram professional account that’s connected to your Facebook Page for Business. GoDaddy Conversations won't work with Instagram personal accounts. See Instagram’s help articles on setting up a business account on Instagram and setting up a creator account for more.

Business Calling & Texting

A dedicated business phone number gives you the flexibility to contact your customers directly through text messaging and calling.

Import contacts from your phone, or create contacts (any US phone number) and add them to a separate contact list just for your business. Since there's no expiration date for these text messages, you can text whenever you want.

There’s no additional cost to get and use Business Calling & Texting with Conversations, but you need to be subscribed to the standalone Conversations app.

Email

Link your Microsoft 365 email address to Conversations and get all your email messages delivered straight to your Conversations inbox. If you’re a Websites + Marketing subscriber and you use chat or web forms on your website, messages from those channels will also show in your Conversations box, through this email address.

To connect your Microsoft 365 email address to Conversations, see Connect GoDaddy Conversations to my email address.

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