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GoDaddy Conversations Help

What are GoDaddy Conversations channels?

With GoDaddy Conversations, you can communicate with your customers through various channels, such as Chat, Facebook Messenger, Instagram, or Business Calling & Texting.

It's available to all Websites + Marketing customers, but you must be on a PRO, Commerce or Commerce Plus plan to access Business Calling & Texting.

Chat

With Chat, customers on your website can connect with you in real time. You can respond in the GoDaddy Conversations web application, the mobile app, or even directly through email.

Chat comes with customizable features such as availability hours, greeting messages, automatic confirmation messages, and chatbots. If you have a Commerce plan and sell products on your website, the Order Bot will automatically respond to customers asking about order status.

Chat is ready to use as soon as you create your website.

Facebook Messenger

Connect Facebook Messenger to GoDaddy Conversations to chat with customers who leave messages on your Facebook business page.

To connect Facebook Messenger to Conversations, see Connect GoDaddy Conversations to my Facebook business page.

Note: You must use a Facebook business page through Facebook for Business. GoDaddy Conversations will not work with personal Facebook pages. See Facebook's help article on creating a business page for more.

Instagram Messaging

You can also connect your Instagram business account to GoDaddy Conversations and chat with customers who send you direct messages through Instagram.

To connect Instagram Messenger to Conversations, see Connect GoDaddy Conversations to my Instagram business account.

Note: You must use an Instagram Business account that’s connected to your Facebook Page for Business. GoDaddy Conversations won't work with Instagram personal or Creator accounts. See Instagram’s help article on setting up a business account on Instagram for more.

Business Calling & Texting

While website messaging and Facebook Messenger only respond to inbound messages, a dedicated Business Phone Number gives you the flexibility to contact your customers directly through text messaging and calling.

Import contacts from your phone, or create contacts (any US phone number) and add them to a separate contact list just for your business. Since there's no expiration date for these text messages, you can text whenever you want.

There’s no additional cost to get and use Business Calling & Texting with Conversations, but you need to be on a GoDaddy Websites + Marketing PRO, Commerce or Commerce Plus plan.

To set up your number, see Set up my Business Phone number

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