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Can't access to auction page - connect to my account


I just won an auction and I am trying to connect to my account and proceed with the payment of the fees but I am permanetly directed to the Help section.

Thank you for your support


Helper VI

Hi @Malektn, welcome to the community! 🙂


That's odd. You should be able to access from this link.

If that doesn't work, try clearing your browser cache and try again.

You can also try changing your locale to United States, from the homepage, at the top left.


Hope it helps!


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And if I solved your issue, mark it as solution 😄

Thank you for your reply. Unfortunately it doesn't work. I will try to see with the chat support.Thank