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Billing will no accept my Spanish IVA (NIE) Number



I seem to be having problems with adding a VAT number to my payment preferences and am trying to find out if anyone else has a similar problem. 


I am based in Spain working as a freelancer from the UK. We are provided with an NIE number for tax purposes but when I try and add this NIE number to the payment preferences (in the TAX ID section) it will not accept it which means I can't save the information and have it shown on my invoices. 


Any help would be appreciated.