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Renewal domain refund, I can't reach the support!



How can I contact the support via email? and there is no chat available! 



Former Employee

Greetings @HASH717,


We appreciate your business and want to provide the best support to our customers. After careful consideration we have decided to no longer offer general email support. 

The community can provide general information, advice, and educated guesses. However, individual threads may receive responses from community members hours or even days after a post, so this isn't a reliable or optional way to obtain timely account support (especially since we cannot access your account details).


With that being said, if you require any further assistance regarding this issue please go to for additional account information and local support options to help resolve this issue.


Thank you,

Thomas D. - GoDaddy | Community Moderator
24/7 support available at


I can only use chat and it's not available now, so please tell me how I can have a refund.