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can't unlock domains - lock->edit modal only allows cancel

I am transferring my domains away from GoDaddy because of the long wait times for customer support, lower prices at cloudflare, and the general problem of GoDaddy being more interested in upselling then being a registrar.

 

In everyone of my domains if I goto manage all domain -> select domain -> and then click 'edit' in the lock column it pops up a modal with nothing other than a cancel button to push. I have verified this with customer support who ultimately asked me to send an email to review60@godaddy.com asking me to ask them to unlock the domains or fix the popup.

 

I have not received an acknowledgement of my email, and calling into customer support is another 20 minute wait.

 

Is there a postal address I can send my request to via snail mail using certified mail, a fax #, or a phone number I can call without a 20 minute wait, or can you acknowledge my email?

 

I really just want to be an ex-GoDaddy customer and no longer experience the horrors.

2 REPLIES 2
Moderator
Moderator

Re: can't unlock domains - lock->edit modal only allows cancel

Greetings @snblitz ,

 

I won't try to dissuade you from your actions, it sounds like you have some reasons as you see them, so let me try to assist you with what you intend to do. There is no FAX to make such requests (and do you really want snail mail?). However, there is a Transfer Concierge email address you may want to try: concierge@secureserver.net .

 

While I cannot see your account, if you were told to contact Review60@GoDaddy.com it sounds like a registrant contact update may have been done in the last 60 Days. There is usually a warning before you do any update, but I'm just guessing based on the data you've provided.

 

Anyway, try that email, if you send the inquiry from the address on the account they should be able to advise you on the best/quickest course of action.

 

I hope that helps,

Thomas D. - GoDaddy | Community Moderator
24/7 support available at x.co/247support

 

 

Re: can't unlock domains - lock->edit modal only allows cancel


Customer support made the same claim initially. Locked out due to 60 day things.

I was able to show them that was not the issue and they agreed.

 

It is simply broken for people with really old accounts like me.

 

I would be happy if I could just get an acknowledgement from
review60@godaddy.com. Something like

 

"We received your email."

 

Or maybe they could use something like request tracker from bestpractical
which automatically generates responses so you do not even have to
do any work.

 

Right now it looks to me like they are throwing up the bar of calling into
customer support repeatedly with 15+ waits. Just part of the effort of keeping
me from leaving.  Or maybe it really is ineptitude.  Either case they are just

among the reasons I am leaving.  It was sad to watch your great service turn

into such garbage over the years.  Expensive garbage at that too.

 

Is an automated acknowledgement of the email to review60@godaddy.com really
too much to ask for?

 

If you need some help setting up an auto-responder you can hire me hourly.

And I will answer your calls without a 15 minute hold time.

--
brian

 

On 2/24/19, GoDaddy Community <community@godaddy.com> wrote:
> Hi snblitz,
>
> T-3D (Moderator) mentioned you in a post! Join the conversation below:
> https://www.godaddy.com/community/Managing-Domains/can-t-unlock-domains-lock-gt-edit-modal-only-allo...
>
> Subject: Re: can't unlock domains - lock->edit modal only allows cancel
> Greetings @snblitz , I won't try to dissuade you from your actions, it
> sounds like you have some reasons as you see them, so let me try to assist
> you with what you intend to do. There is no FAX to make such requests (and
> do you really want snail mail?). However, there is a Transfer Concierge
> email address you may want to try: concierge@secureserver.net . While I
> cannot see your account, if you were told to contact Review60@GoDaddy.com it
> sounds like a registrant contact update may have been done in the last 60
> Days. There is usually a warning before you do any update, but I'm just
> guessing based on the data you've provided. Anyway, try that email, if you
> send the inquiry from the address on the account they should be able to
> advise you on the best/quickest course of action. I hope that helps,
> Thomas D. - GoDaddy | Community Moderator 24/7 support available at
> x.co/247support
>
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