Welcome to the community! I'm sorry to hear you're having trouble. From what I can see, this is a pretty common issue with that application. The first thing I'd suggest is to check your settings to make sure it's all setup properly. You can also use your favorite search engine to research as there do seem to be a lot of folks with the same issue with this application out there. You can also reach out to our support team to troubleshoot.
Heather - GoDaddy | Community Moderator 24/7 support available at x.co/247support