Unable to receive email

[sowqatar]

Hello Team,

We are not able to received any emails coming from this email domain, boraq-porsche.com.qa, we've checked if they are block from spamhaus, but it shows that they are not block listed.

Kindly provide assistance so that we can received email from them.

Our email domain is sowqatar.com

Thank you.

[TLH]

Hi @sowqatar,

Welcome to the Community!

Your best option is to list this URL as a "preferred sender" on the email plan. Using the Classic View on your Workspace Email online:

1. Go to your "Settings" menu and choose "Spam Settings" 
2. Click the "Allowed List" tab and "Add New"
3. You can either enter the full email address for boraq-porsche.com.qa, or add as "*@boraq-porsche.com.qa" for all senders from that address.

[sowqatar]

Hello Team,

Should i do this in all the user accounts of our email?

Thank you.

[sowqatar]

please see error message

Session 771702; child 0001

  Parsing message <xxxxxxxxxxxxxxxxxxxxxxxx\pd35001378094.msg>

  *  From: gamaro.derek@boraq-porsche.com.qa

  *  To: admin@sowqatar.com

  *  Subject: test mail

  *  Size (bytes): 29439

  *  Message-ID: <!&!AAAAAAAAAAAYAAAAAAAAABg8x20k3r5KqlMw5VIXNnjCgAAAEAAAAEkduw7ne4RHq3cvNi57SmEBAAAAAA==@boraq-porsch...>

  Resolving MX record for sowqatar.com (DNS Server: 82.148.111.11)...

  *  P=000 S=001 D=sowqatar.com TTL=(20) MX=[smtp.asia.secureserver.net]

  *  P=010 S=000 D=sowqatar.com TTL=(20) MX=[mailstore1.asia.secureserver.net]

  Attempting SMTP connection to smtp.asia.secureserver.net

  Resolving A record for smtp.asia.secureserver.net (DNS Server: 82.148.111.11)...

  *  D=smtp.asia.secureserver.net TTL=(6) A=[182.50.144.66]

  Attempting SMTP connection to 182.50.144.66:25

  Waiting for socket connection...

  *  Connection established 176.202.241.182:56628 --> 182.50.144.66:25

  Waiting for protocol to start...

  <-- 421 sg2plibsmtp01-3.prod.sin2.secureserver.net CMGW Temporarily rejected. Reverse DNS for 176.202.241.182 failed. IB108  <http://x.co/srbounce>

  --> QUIT

  Attempting SMTP connection to mailstore1.asia.secureserver.net

  Resolving A record for mailstore1.asia.secureserver.net (DNS Server: 82.148.111.11)...

  *  D=mailstore1.asia.secureserver.net TTL=(58) A=[182.50.144.67]

  Attempting SMTP connection to 182.50.144.67:25

  Waiting for socket connection...

  *  Connection established 176.202.241.182:56630 --> 182.50.144.67:25

  Waiting for protocol to start...

  <-- 421 sg2plibsmtp01-2.prod.sin2.secureserver.net CMGW Temporarily rejected. Reverse DNS for 176.202.241.182 failed. IB108  <http://x.co/srbounce>

  --> QUIT

  Socket connection closed by the other side (how rude!)

  *  This message is 62 minutes old; it has 0 minutes left in this queue

  Remote queue lifetime exceeded; message placed in retry queue