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Common name mismatch

i bought a domain from godaddy and have cloud web hosting with tsohost i got an ssl from godaddy for my domain but its saying i have a common name error. ive ran an ssl check and its showing the common name as and * not my domain names. i think the problem lay with the csr i generated and gave to godaddy for the certificate. i dont think i changed the wording for my domain. so my question is how do i go about solving this? do i revoke the licence and start again? ive tried going to the rekey and management section in godaddy but when i go to change the common name part the dropdown menu has nothing except select so i cant proceed any further. any help or direction would be greatly appreciated thank you