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    500 Internal Server Error

    Hi all, i'm getting this 500 Internal Server Error everyday, it happens at least thrice in a day and back to normal after 3 minutes. This may caused potential customers to abandon their cart. Any solution on this? Thank you very much everyone!Screen Shot 2018-07-18 at 7.40.24 PM.png

    1 REPLY 1
    Community Manager
    Community Manager
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    Re: 500 Internal Server Error

    Hi @saimerWelcome to GoDaddy Community! A 500 error is a very general error that means there's a problem with the website displaying, but the details aren't readily available. Invalid .htaccess files, or invalid rules in them, commonly cause 500 errors with Linux servers. You can try renaming your .htaccess file to disable it. That will let you know if it is the source of the problem. Otherwise, you should be able to enable error logging in some way so you can see what the root cause is. I'm not quite sure how to do this with a VPS, but this article might help. 

     

    JesseW - GoDaddy | Community Manager | 24/7 support available at x.co/247support | Remember to choose a solution and give kudos.