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server IP address could not been find

when I try to upload files to my site I get message Server IP address could not be find, how to fix that 

thank you very much for your answer

 

FABIO FULLER
1 REPLY 1
Community Manager
Community Manager

Re: server IP address could not been find

Hi @pego. Welcome to GoDaddy Community! There are a few things that could cause this. When you enter your FTP information, I would suggest using the IP address for the hosting account instead of a domain or subdomain. That will bypass any issues that might be occurring with your domain's DNS. If that doesn't help, you could provide the FTP log here. That may provide enough information for others to offer further suggestions. 

 

JesseW - GoDaddy | Community Manager | 24/7 support available at x.co/247support | Remember to choose a solution and give kudos.