My GoDaddy Smart Terminal Duo screen is blank

If your customer facing GoDaddy Smart Terminal Duo screen is blank or unresponsive, you can try these troubleshooting steps to get it working again.

Step 1: Run a diagnostic test

Run a diagnostic test from your GoDaddy Smart Terminal Duo home screen to see if it can be completed or submit an error report if not.

1. Place the GoDaddy Smart Terminal Duo in the docking station.
2. Tap Help > Diagnostics.
3. Scroll down the list and tap Second Screen Touch Test to run a diagnostic test.
4. If the diagnostic test fails, tap Submit Error Report.

Step 2: Turn the screens off and on

Try refreshing your GoDaddy Smart Terminal Duo by turning it off and on.

1. Press and release the power button to turn both screens off.
2. Press and release the power button again to turn the screen on again.

Step 3: Reboot your device

If the second screen is still blank or unresponsive, do a hard reset to reboot your device.

1. With your GoDaddy Smart Terminal Duo still in the dock, hold down the power button for at least 20-30 seconds.
2. Ignore any message box or prompt that pops up on the screen.
3. Once the GoDaddy Smart Terminal Duo is powered off, wait for at least 30 seconds.
4. After 30 seconds have passed, power the device back on by pressing and releasing the power button.

Step 4: Contact Customer Support

If you’ve tried all these steps and still can’t get the GoDaddy Smart Terminal Duo screen to respond, contact your current reseller for assistance. Customer support is here to help.

More info

• What to do if your GoDaddy Smart Terminal Duo isn't powering on.